Forum Discussion

00Ka00's avatar
00Ka00
Newbie
2 years ago
Solved

Are the stands supposed to be loose

Are the stands supposed to be loose the screws won’t go all the way in

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, AiBrian

    It's always great to see new users around here in the Roku Community.

    We understand the concern you have with your Philips Roku TV. Regarding this matter, we recommend reaching out to Philip's support and they'll be able to assist you further regarding this. Roku TV manufacturers such as Philips provide direct support with their TV models including the build and design of it. 

    You can contact Philips support at Philips Roku TV Support

    Best wishes,
    Kash

  • bipbop13's avatar
    bipbop13
    12 months ago

    What worked for me was to take just the screws, and screw them in to the base of the TV. When they had fully tightened up, I took them back out, placed the leg in and then put the screws in again. It worked, and the legs are nice & tight. Sometimes instructions are too vague, and a little Maine ingenuity & imagination helps make it all right. 😉

  • Sublimin711's avatar
    Sublimin711
    Reel Rookie
    2 years ago

    I just purchased the 50" roku TV from Best buy and the screws were unbelievably tight for the pre-drilled holes on the bottom of the TV. I ended up practically stripping all four screws just trying to tighten them enough to make the TV legs stable. 

    It feels like the manufacturer cheaped out on the screws and packaged ones with a slightly different spec

  • Jus911's avatar
    Jus911
    Reel Rookie
    2 years ago

    I just purchased mine today and are having the same issue

    • kjs's avatar
      kjs
      Reel Rookie
      2 years ago

      I got a neighbor to take care of mine for me and he admitted they were pretty tough. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi Jus911,

      Thanks for your first post here in the Roku Community!

      We appreciate you for sharing this information with us, and we're interested to know more about how we can assist. Would you be so kind as to provide more information about the issue you're having? What stand are you referring to? In addition, what and where is the looseness specifically located? Furthermore, can you provide us with an image of the stand if possible?

      We would value your response regarding this.

      All the best,
      Kash

      • Jus911's avatar
        Jus911
        Reel Rookie
        2 years ago

        Sure thanks for replying back.  I just purchased the Roku 32" TV from Best Buy on Sunday 8/13/23.  When I assembled the left and right legs to the bottom of the tv (this is what I'm referring to as the stand), the screws are in as far as they can go, but the the legs are wobbly, causing the TV to move back and forth.  It doesn't feel sturdy.  Unfortunately this post does not let me attach a picture file from my computer.  I could email it to you as well as a video showing the movement if you'd like 

  • RokyDoky's avatar
    RokyDoky
    Reel Rookie
    2 years ago

    I know this is late, but hopefully it helps the next person. I was recently installing the legs on my 43” Roku TV and it seemed like the screws were fairly tight, yet the legs were still very loose. I didn’t want to force them any further with everything being plastic. Eventually I just went for it and continued to tighten the screws even though it felt like it would be harmful. I hit a hard stop and the legs were tight. Basically, you have to keep going until you hit a hard stop. The screw will feel very tight the whole way. All 4 screws were the same way.

    • SHESADIVA2's avatar
      SHESADIVA2
      Newbie
      2 years ago

      This isn't true. I've had this tv for years and it's still the same. It doesn't take a genius to screw them in until they are tight and won't go any further. Even after hitting a hard stop and they seem to be in there all the way when you finish the legs are still wobbly. It's almost like the screws are too short not allowing it to stay flat to the tv. I think this is the issue everyone here is having. I decided to bring my tv to the family room so that I could enjoy the apps on it but unfortunately, I need to sit it on a tv stand but it keeps leaning. Looks like the leg is now cracked from the tv wobbling in the past. I guess the only option is to get longer screws or spend money to mount it to the wall or a tv stand where I can mount it.

    • Mlhilly14's avatar
      Mlhilly14
      Newbie
      2 years ago

      RokyDoky Thank you for this comment. I noticed everyone on this thread asking but never gave a solution until you and then no one kudos you. So I did. Your solution helped my husband and I out when we needed it most. Hats off to you kind stranger ❤️

      • rawnsley's avatar
        rawnsley
        Newbie
        2 years ago

        Mijilly14 or @RikyDoky, can you share the solution again?  I see everyone asking the question but don't see any responses to the questions.  I am having the same problem.

        Thank you!

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi 00Ka00,

    Welcome to the Roku Community!

    Could you clarify more about the issue that you're running into? With detailed information, we will be able to assist you further.

    We look forward to hearing back from you soon.

    Thanks,

    John

    • kjs's avatar
      kjs
      Reel Rookie
      2 years ago

      I'm having the same problem. Cannot get the screws all the way in. Seems if they were forced any further, there might be cracking

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi kjs,

        A warm welcome to the Roku Community!

        Could you tell us more about the issue you're running into? We'd like to know more about how we can help. In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

        With more detailed information, we will be able to assist you further.

        All the best,

        Chel

    • nun's avatar
      nun
      Reel Rookie
      12 months ago

      seriously ROKU?  how much additional information do you need to answer the questions regarding the difficulty installing the legs of the tv stands?  the same issue has been posted SEVERAL times in this thread, and you just keep asking for "more information".  What is wrong with you???? What additional information could there possibly  be?  You are masters of avoidance. 

      • kjs's avatar
        kjs
        Reel Rookie
        12 months ago

        You said it accurately. They are the masters of avoidance. Ridiculous. 

  • Redheads's avatar
    Redheads
    Newbie
    2 years ago

    We got new roku tv. Same problem but ?

    Screws are funny enough to big ! My partner couldn't get them to go tight, so he put 2 small rings on all screws and it went in without problem, tv very sturdy now on the stand. Legs.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Redheads,

      A warm welcome here in the Roku Community!

      We understand you're having a problem with the stand of your Roku TV. We're happy to help. May we know what the brand of your Roku TV is? (Roku, Onn, Hisense, RCA, etc.) When and where did you purchase this Roku TV?

      You may refer to this support article here on how to know if you have a Roku TV or a Roku-branded TV.

      With detailed information, we will be able to assist you further.

      Thanks,                                                                                                                                              John

  • thaliarodriguez's avatar
    thaliarodriguez
    Newbie
    4 months ago

    It looks like everyone is having the same issue with these screws and stands. Has there been any resolution to this issue? What is everyone doing? We just bought this tv and are having the same issue. 

    • Sunshine232's avatar
      Sunshine232
      Reel Rookie
      4 months ago

      You need to take screws out ok and then go ahead and screw back in . It will fix itself by doing this !! 

      • thaliarodriguez's avatar
        thaliarodriguez
        Newbie
        4 months ago

        Thank you, we tried that. The screws go in only so far and we can't get them in any further. We keep taking them out and screwing them back in and they still won't go in all the way. 

    • Sunni's avatar
      Sunni
      Reel Rookie
      4 months ago

      I solved the problem.  I used my drill to predrill the holes.   I tested the screws in each one after predrilling.  Then I attached the base and screwed the screws in tightly.  It is now fine.  Zero wobbles.  

       

      • bipbop13's avatar
        bipbop13
        Binge Watcher
        4 months ago

        What worked for me was to take just the screws, and screw them in to the base of the TV. When they had fully tightened up, I took them back out, placed the leg in and then put the screws in again. It worked, and the legs are nice & tight. Sometimes instructions are too vague, and a little Maine ingenuity & imagination helps make it all right.