Way to go Roku, you've managed to piss off a LOT of people.
I have a 65" TCL Roku TV and two Ultras in other rooms and several times a day they keep reverting back to this automatic PAID PLACEMENT of garbage apps to the top and moving the apps that I USE THE MOST to random locations is beyond the pale. And every time it does it I go through the useless exercise of menu steps that only temporarily reverts the app arrangement to MY PERSONAL PREFERENCE that has remained unchanged for YEARS.
To say that I'm pissed off is being polite. I'm getting pretty darn close to taking a hammer to it all then setting the remains on fire with gasoline in the driveway!
Ok, so there's that. But now you've also gone and pissed off my folks. My dad is 88 years old and legally blind, he can't read the app tiles and has to go by memory of where they are according to how I set them up for them. Once the app loads he's ok from that point. But not any more!
My folks bought the same TCL TV that I own on my recommendation because of ease of use.
BUT THAT'S ALL OUT THE WINDOW NOW!
I have to fix my own devices (several times a day, per device) and I can cope with it but my folks can not! They are elderly, not tech savvy at all and their eyesight is poor. So far I've had to drive 10 miles each way over to their place to undo the mess that Roku continues to make and remake out of their TV which renders their TV unusable to them until I go over and fix it for them. My dad is very, very angry over all this and I'm the one that has to bear the burden because I'm the one that recommended they buy a Roku TV in the first place and I'm the one having to drive 20 miles a day to go "fix" it over and over for them!
What's that I smell? Oh dear me, I believe that's the smell of a class action (oops, can't say this word) coming soon !!
FIX IT !!!!!!!!
Count me in when the suit is filed!
It started for me last night (Saturday, August 10, 2024). It was fine Friday, then twice in about 20 minutes it did it last night AFTER I changed the setting to manual.
Since I only ever actually use about six of the apps, and generally only use two or three (I don't watch much TV) - I am going to remove all apps except the few that I regularly use.
The rest - and Roku - can eff off.
Hi Community users,
Thanks for posting in the Roku Community!
We acknowledge the information you have provided and will update our team with it. We apologize for the inconvenience this has caused. As we work on the issue, we hope for your patience and understanding.
Further developments about our investigation will be updated in this thread.
All the best,
Chel
This is EXTREMELY irritating. Changing to manual does not work!! AND it did not change it back to my way! Why mess with what is not broke? Do you just want us to do it your way and not our own?
Thanks for posting to the Roku Community!
We understand your trouble with your app order on your Roku device and are sorry for the inconvenience this has caused you.
Please note that we've passed your concerns and details to the appropriate Roku team for additional information for further investigation.
Our team is still investigating this issue. Once feedback is available, we will update you on this thread.
Your patience and understanding are greatly appreciated.
All the best,
Chel
My living room TV doesn't do this at all (knock on wood), but my bedroom TV does it nightly!!! It's driving me absolutely insane!!!! Fix it Roku, fix it FAST!
