Forum Discussion

loxon76's avatar
loxon76
Reel Rookie
3 years ago

All my roku devices seemingly have sticky keys

I have attempted switching out the TV, roku, and roku remote, and yet every time I attempt to use the roku it will rapidly press the last button I pressed on my remote. No matter what combination I u...
gatorphan's avatar
gatorphan
Newbie
3 years ago
 
 

Hello-

Is it safe to open my remote to clean the plastic part which is causing my remote to stick when I attempt to FF, pause etc ?

System Info

ABOUT THIS DEVICE

Model Number

3941X2

Software Version

12.0.0.4184

Device ID

SOHAK2ADWWUD

Serial Number

X02200SDWWUD

 

RokuERey's avatar
RokuERey
Retired Moderator
3 years ago

Hi gatorphan,

Welcome to the Roku Community!

Thanks for reaching out, and I have passed along this case to our Support team. I would suggest keeping an eye on your email address, as they will reach you from there.

Let us know if there's anything else that we can do to assist you further. Thanks!

Best regards,

Rey