Forum Discussion

MASTERNC's avatar
MASTERNC
Reel Rookie
2 years ago
Solved

AirPlay on Streaming Stick Not Connecting

We bought a new Streaming Stick 4K to replace one that died on us.  We have a MacBook that connected to AirPlay on the old Streaming Stick without issue.  With this new one, the streaming stick showe...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi MASTERNC,

    Greetings and welcome to the Roku Community!

    Thanks for sharing this information with us regarding the Airplay that isn't connecting to your Roku device, and we're sorry for the trouble. To ensure that Airplay is successfully connected to your Roku device, make sure your Roku device has the Airplay option enabled. To check that, go to Settings > Apple Airplay & HomeKit AirPlay. Enable the Airplay if it is turned off. Now, try to connect Airplay to your Roku device.

    Keep us posted on how this works.

    All the best,
    Kash

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi apbainmaine,

Welcome to the Roku Community!

Thanks for informing us about the issue you've been experiencing while using the AirPlay feature. Would you mind sharing more about your concerns with us? We'd love to take a closer look at how we can help. Are you encountering any error codes or messages? In addition, what troubleshooting steps have you taken so far to try to resolve the issue?

With more details, we will be able to best assist you.

All the best,

Chel

apbainmaine's avatar
apbainmaine
Reel Rookie
2 years ago

There are, literally, no error codes.  Macbook Air (IOS 12.7.3) churns for a bit, then says it's unable to connect to the Roku Streaming Stick (3810; 12.5.5 build 4174-50).  Both systems are up-to-date.  I was able to connect using a 3rd party app, but the lag rendered it non-usable.  I have used screen mirroring for months with these exact machines with zero issues until today. 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi apbainmaine,

    Greetings from the Roku Community, and thanks for keeping us posted!

    We will be more than happy to assist you further with this issue. Please try to restart your Macbook, and you will also need to restart your Roku streaming stick by going to settings, system, and system restart. Try again to connect, and let's try to see if that will be able to fix the issue.

    Let us know how it works, and we will continue to assist you further.

    Thanks,                                                                                                                                                    John