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Rrestoule666's avatar
Rrestoule666
Reel Rookie
3 years ago

Airplay doesn’t work after new tv update

Hey,

i have a tcl 50” roku tv. 
it did an update 2 days ago and ever since I can’t use AirPlay from my apple phone. Sportsnet won’t cast, youtube nothing. 

ive reset the tv, rest wifi, restarted my phone, changed setting. Tried everything I could find for support on google. Nothing works. The maple leafs are on their way to win the Stanley cup and I can’t even watch Matthews raise the cup. 

please help

thanks

18 Replies

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  • User5252626's avatar
    User5252626
    Newbie
    2 years ago

    Same issues! Mine turned out to be a privacy setting on my IPhone. It was hiding/masking the IP address. Turning off that setting fixed it. 

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi  Rrestoule666

    Thank you for reaching out to us with your concern about AirPlay not working on your TCL Roku TV after a recent software update. We understand how frustrating it can be to experience issues like this, especially during important moments like the Stanley Cup finals.

    To troubleshoot this issue, we recommend the following steps:

    • Make sure your TCL Roku TV and iPhone are connected to the same Wi-Fi network.
    • Check that AirPlay is enabled on your TCL Roku TV. To do this, go to Settings > Apple
    • AirPlay and HomeKit > AirPlay.
    • Restart both your TCL Roku TV and iPhone.
    • Try using AirPlay again to see if the issue has been resolved.

    We hope these steps help resolve the issue so you can enjoy watching the Stanley Cup finals on your TCL Roku TV. If you have any further questions or concerns, please don't hesitate to reach out to us.



    Warm Regards,
    Lianna

    • Rrestoule666's avatar
      Rrestoule666
      Reel Rookie
      3 years ago

      As I mentioned in my post, I have done all of this. None of these steps work.  It is a problem with your new update and not on my end. Please fix your update. 

      • Anonymous's avatar
        Anonymous
        3 years ago

        Hi Rrestoule666,

        Thank you for reaching out to us.

        We understand that you are having an issue with your Roku device, and we apologize for any inconvenience this may have caused. In order to assist you better, could you please provide us with the following information:

        • The model, serial number, device ID, and software OS/version of your Roku device. You can find these by going to Settings > System > About.
        • Is this issue happening on a specific channel? If so, what channel and what version/build is it? You can find this information by selecting the channel on the Home screen and pressing the * button.
        • Tracker ID when the issue occurs. When you see the issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID.
        • Steps to reproduce the issue you are experiencing.
        • A screenshot of what is being shown on the screen.

        Once we have this information, we will be able to investigate further and assist you in resolving the issue.

        Thank you for your cooperation.



        Warm regards, 

        Lianna