Forum Discussion

BilboShireling's avatar
BilboShireling
Channel Surfer
2 years ago
Solved

A device I do not own (nor have ever owned) is appearing in my Android app

So I have a weird problem. When I sign into my account on the web, my device list is exactly as I would expect it to be (nothing additional), however in my Android app, I have an additional device (a 43" Phillips Roku TV) appearing that I have never owned/activated. If I tap on it to try and see details or remove it, it just sits there and spins. The page never loads. So I am unable to remove this rogue device from my app because it's not on the web and it won't load in the app directly.

I have already deleted all cache and user data in the Roku app and set it back up from scratch only to have the device still appear. So it's not a "cached data" issue.

Anyone have any ideas about what is happening?

  • BilboShireling's avatar
    BilboShireling
    2 years ago

    OK, so I think I was finally able to kick that strange device out of my account. I had to use the iPhone app because it actually loaded the device when I tapped on it (the Android app would just sit and spin forever). The way I got it to disappear? I tried to put it into Guest mode.

    Process:

    1. Open app then open menu at top-right.
    2. Click Devices In Account
    3. Select the questionable device (in my case a 43" Phillips Roku TV)
    4. Acknowledge the Error saying "Sorry, something went wrong."
    5. Attempt to flip the Guest Mode switch at the bottom of the device menu and enter any PIN when it asks.
    6. The device should disappear.

    At least that's what worked for me. So hopefully, if anyone else stumbles on this mysterious issue in the future, there is a list of steps I did to clear out the not-mine device in my list. Still no idea why this device would appear in both my Android and iPhone apps, but not on the Web account.

8 Replies

  • Dfresh567's avatar
    Dfresh567
    Roku Guru
    2 years ago

    BilboShireling 

    I would try to think of anytime. You might have connected to a Roku player using your android phone. I’m assuming when you say logging into your android app, you’re talking about logging in through your phone. It definitely has something to do with your phone if your friend had a Roku TV. and you were over at his house there is a chance you connected to it somehow that’s the first thought that comes to my mind at least

    • BilboShireling's avatar
      BilboShireling
      Channel Surfer
      2 years ago

      No one I know owns a Roku TV. So there's no chance I have ever connected to one anywhere. I've never even seen one in person. And since I've also completely cleared the app data on my device (tantamount to resetting the app to defaults) and logged in cleanly, I can't see how this could possibly be something "on my phone."

      • Dfresh567's avatar
        Dfresh567
        Roku Guru
        2 years ago

        BilboShireling Roku is an operating system more than a TV company. They just  started making TV themselves in the last year. The list of TV companies that use the Roku OS is probably pages long. You might not have known

  • BilboShireling's avatar
    BilboShireling
    Channel Surfer
    2 years ago

    OK, so I think I was finally able to kick that strange device out of my account. I had to use the iPhone app because it actually loaded the device when I tapped on it (the Android app would just sit and spin forever). The way I got it to disappear? I tried to put it into Guest mode.

    Process:

    1. Open app then open menu at top-right.
    2. Click Devices In Account
    3. Select the questionable device (in my case a 43" Phillips Roku TV)
    4. Acknowledge the Error saying "Sorry, something went wrong."
    5. Attempt to flip the Guest Mode switch at the bottom of the device menu and enter any PIN when it asks.
    6. The device should disappear.

    At least that's what worked for me. So hopefully, if anyone else stumbles on this mysterious issue in the future, there is a list of steps I did to clear out the not-mine device in my list. Still no idea why this device would appear in both my Android and iPhone apps, but not on the Web account.

  • Em63's avatar
    Em63
    Reel Rookie
    2 years ago

    BilboShireling I have the same problem. It's the same device too! A 43" Phillip's TV - not mine and can't delete it and the circle just spins when I try to. I have a serial number for it. I just want it gone