Forum Discussion

Jinxie's avatar
Jinxie
Reel Rookie
8 months ago
Solved

65" Roku had cracked screen in box....Walmart wont exchange.....what do I do?

This is our 3rd Roku TV. We have been happy with our previous Roku TVs so we didn't hesitate to buy another from Walmart. This time however when we got the TV home and unpacked it has a crack right a...
  • RokuArjiemar's avatar
    RokuArjiemar
    8 months ago

    Jinxie,

    Thank you for posting here in the Roku Community!

    We appreciate you informing us about the cracked screen on your 65" Roku TV. We recognize this can be an inconvenience and are pleased to assist.

    Do you own a Roku-branded TV or a Roku TV? When did you purchase your TV?

    A Roku Branded TV is manufactured by Roku (Roku TV Select and Roku TV Plus), while a Roku TV is manufactured by a Roku Partner (TCL, Sharp, etc.).

    If you are experiencing an issue with a Roku-branded TV (Roku TV Select or Roku TV Plus), feel free to contact Roku Support.

    If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

    For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

    Have any other questions? Don't hesitate to let us know. 

    Thanks,
    Arjiemar

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
8 months ago

Jinxie,

Thank you for posting here in the Roku Community!

We appreciate you informing us about the cracked screen on your 65" Roku TV. We recognize this can be an inconvenience and are pleased to assist.

Do you own a Roku-branded TV or a Roku TV? When did you purchase your TV?

A Roku Branded TV is manufactured by Roku (Roku TV Select and Roku TV Plus), while a Roku TV is manufactured by a Roku Partner (TCL, Sharp, etc.).

If you are experiencing an issue with a Roku-branded TV (Roku TV Select or Roku TV Plus), feel free to contact Roku Support.

If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

Have any other questions? Don't hesitate to let us know. 

Thanks,
Arjiemar

  • Jinxie's avatar
    Jinxie
    Reel Rookie
    8 months ago

    Its the onn 65" Roku that sells at Walmart in the orange box, Can you confirm the manufacturer contact details?

    I purchased the TV Nov. 25th.....just last week.

    Thank you for the help

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      8 months ago

      Hi Jinxie,

      Thanks for keeping us posted!

      To address the issue you're facing, we recommend that you contact Onn's support directly and provide additional details about the problem. 

      You can reach them at Onn Support

      Please let us know if there's anything else that we can do to assist you.

      Best regards,
      John