Forum Discussion

K3vintran's avatar
K3vintran
Reel Rookie
2 years ago

65” Roku TV connected to PS5 and Astro A50 - no signal

Hey,   I’m looking for some troubleshooting help with my Roku Tv, model WR65UC4210. I’m having a no signal issue with my PS5 connecting to the Roku Tv through a pass through connection. The PlaySt...
K3vintran's avatar
K3vintran
Reel Rookie
2 years ago

Was this problem resolved ? I am using an av amplifier as well and am having the same problem. It fixes it self when everything is unplugged and hard reset. All cables unplugged. Works once, and once tv is powered off, the same problem resurfaces. No signal screen however it does acknowledge that the PlayStation has powered on and switches to the input with no signal screen presented.

 

- Kevin

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi K3vintran,

    Just wanted to say thank you for making your first post here in the Roku Community!

    We see that you're experiencing the same problem from the OP which is no signal received. We're here to help.

    Could you let us know if you were able to view this previously without experiencing any problems or if you were unable to do so?

    Tell us more about this so that we can further help you even better.

    Thanks,

    Rey

    • K3vintran's avatar
      K3vintran
      Reel Rookie
      2 years ago

      hey,

      on first set up the configuration works for the time the tv is on. Once the tv turns off then the problem occurs. The fix at the moment is to unplug the hdmi, and even then the tv and the ps5 had to be restarted at least 3 times for it to work again. 

      - Kevin

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        K3vintran,

        Thanks for the update!

        We'd like to take a closer look at this case and dig in. Please share with us the details below.

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

        We'll be looking forward to your update!

        Thanks,
        Rey