stturner Try a factory reset of your 3810 stick. The button on the Roku Streaming Stick is a Reset button. A short press should reboot the Roku. A long press (30+ seconds) will Factory Reset the device.
The long factory reset worked for me in this situation and got my stick booting again.
Hey spkane
Glad to hear your device is back on track and running. If you have any questions or concerns, don't hesitate to contact us again.
Happy Streaming!
Roku Community Team
HDMIGuy - I did do a hard/factory reset, but I will try that again. I may not have held the button in for 30+ seconds, but it is worth another try. Will update once I have tried it again.
renojim - I do have the original cable with the bump in it. I have tried plugging into USB port and also plugging into wall with Roku adapter. Tried 2 different adapters just to be sure.
HDMIGuy - Some success. Holding for 30+ seconds did allow the stick to reset to factory and it came up with the setup screen instead of the update screen. The pair the remote screen came up next and still will not pair with the remote. I pulled batteries and as soon as I put them back in, the remote starts flashing like it is in pairing mode, but it never pairs. I pulled batteries, power cycled the stick (unplugged power for 10 seconds), put the batteries back in after it came up to the pair the remote screen and same results. I am beginning to think it is a bad remote. I have another streaming stick that I can test the remote on and test that remote as well, I just don't have those with me and it will be a few days.
Any other suggestions while I wait to try a different remote?
