Forum Discussion

stturner's avatar
stturner
Reel Rookie
2 years ago

3810X stuck updating, no wifi and remote will not pair so can't go to setup screen

I have a 3810X that I have not used in a while, but now I have a need for it so I plugged it in and it came up to the screen "Unable to update software".  There is an option to "Set up network", but ...
tv & player wifi
HDMIGuy's avatar
HDMIGuy
Roku Guru
2 years ago

stturner Try a factory reset of  your 3810 stick.  The button on the Roku Streaming Stick is a Reset button. A short press should reboot the Roku. A long press (30+ seconds) will Factory Reset the device. 

spkane's avatar
spkane
Newbie
3 months ago

The long factory reset worked for me in this situation and got my stick booting again.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    3 months ago

    Hey spkane​

    Glad to hear your device is back on track and running. If you have any questions or concerns, don't hesitate to contact us again.

    Happy Streaming!

    Roku Community Team