Forum Discussion

Shayden4's avatar
Shayden4
Channel Surfer
2 years ago

12.5 Game Mode on Roku TV

I’ve been having that glitch when I auto low latency mode usually just stays on game mode when I go into a game but it’s been shuttering. I would like to get fixed sooner rather than later I mean, if you go to like saying say HDMI the shutters, not there, but I can’t get 4K on there But as long as I keep it off, it’s not gonna affect me Thank you and I really hope this gets fixed in the next update

17 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Shayden4,

    A warm greeting from the Roku Community!
    We'd like to take a closer look into this issue that you're experiencing with the Roku TV. May we know what troubleshooting steps you have taken so far? When did the issue start?

    We'll wait for your response.

    Thanks,

    John

    • Shayden4's avatar
      Shayden4
      Channel Surfer
      2 years ago

      when I have Game mode on without auto low latency it pretty dumb but when I click off of it on Xbox it just flickers as long as I don’t have auto low latency on and just game mode on it doesn’t flicker I hope that this helps and it gets solved soon

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for keeping us posted, Shayden4

        Have you tried performing a system restart on your Roku device as a basic troubleshooting step to see any improvements with the current issue you've encountered? Also, what Roku OS version is your Roku device, and what specific device are you having issues with?

        Please keep us posted.

        All the best,
        Kash

  • sman's avatar
    sman
    Reel Rookie
    2 years ago
    • Hello!i am also experiencing a tad problem with game mode.like i turn it on sure input is awesome but when im playing a game i noticed a bit of a stutter goin on and when i turn it off input just a little annoying and experience no stutter.went through all the troubleshoot that was recommended.i hope to see an update to fix this soon!Oh im on update 12.5.5 Build 4174-G5
    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi sman,

      Thanks for letting us know.

      May we know if, prior to the software 12.5.5 update, you were experiencing this issue? Could you elaborate on the steps that you have taken in an attempt to fix the issue? A clip of the said issue would be really helpful.

      We're hoping for your response.

      Regards,
      Janadee

      • sman's avatar
        sman
        Reel Rookie
        2 years ago

        RokuJanadeeK Thank you for the reply!i cant provide video since i dont know how but i can link a video from hisense youtube channle to give you an idea what everyone probably experienc  https://youtu.be/DumjYECi29E?si=wehS0MFS-DGlIxUK in case you cant see this the video from hisense youtube channel shows how game mode looks when turned on.but unfortunately its the opposite,when game mode turned on it supposed to be a very smooth image but no it stutter but with game mode off it shows a smooth image.hope video can give you an idea.recently bought the tv in question a few days ago and updated 12.5.5.sadly i don’t know how game mode was running before 12.5.5.when i first turned game mode on,the input delay was  responsive but when i started a game up i noticed the environment in game was stuttering a bit like it cant keep up with fast moving objects or something.from there i turned off game mode and everything looked normal no stuttering but input delay was annoying.i started doin some experiments to see if maybe it was the resolution so i went into my ps5 settings and switched the resolutions while having game mode on.first i switched from automatic to 1080p.problem still there.switched to 720p,problem was still there.i switched to 1080i there was no stuttering in game but input delay was slightly not bad but still it’s something i rather not mess with.as for the other options i factory reset,power cycle but sadly it didn’t fixed the problem with game mode.i do hope the information i put out can help also sorry in advance if this post a little long and or cant view the video.