Forum Discussion

Khenson's avatar
Khenson
Channel Surfer
5 years ago
Solved

006 error code

I'm setting up my new roku and I keep getting a 006 error code. I've tried factory resetting (which idk why that would do anything being that it is a new tv) I've tried using different wifi.. I've tried everything the internet has told me to do. The only thing I can't do is the USB update. Because I don't have a computer or laptop in order to download the update into a USB to put in the TV to manually update it. Please help. I can't return or exchange, as this was a present and the gift giver did not keep the receipt. Please help

TV & Player Setup
  • AvsGunnar's avatar
    AvsGunnar
    5 years ago

    ahhhhh.  Hotspot only.  Try disabling all the other network connections from your other phones etc. Normally connecting with the hotspot is the default go-to since most other problems are with router misconfigurations (which you don't have).

    See if you can force your hotspot to connect at 2.4gz only for the setup.  Will be slower but may provide a more reliable transfer of the update.  As long as you are sure the network creds you are entering are exactly what the RokuTV has stored, then I think you have hit a snag that may require the USB update to proceed.

    May try this as an alternative route to update the software (no guarantee, just bypasses UGI menus of Roku)

    From the Roku Home Screen after connected to your Hotspot,

    Using your Remote, Press Home at least 5 times, then FF 3 times, then Rewind 2 times

    Select Cycle Software Update Server (just refreshes the Server), then Select Update Software

    Just as before, it should look for Update, Select Update Now when given the choice.

    The TV should begin update and restart if successful.   

  • RokuJechealR's avatar
    RokuJechealR
    10 months ago

    Hi mklb492,

    Welcome to the Roku Community!

    Thanks for letting us know about the 006 error you've been experiencing on your Roku streaming device and the steps you took to resolve it. 

    This error code usually indicates that the update failed because of verification failure. May we know who your ISP is? (Internet service provider)

    For troubleshooting steps, visit our Support page here. What should I do if my Roku device is unable to update software?

    Please keep us posted, and we'll continue assisting you from there.

    All the best,
    Chel

11 Replies

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    5 years ago

    If you can still navigate through your menus, go to Settings...System..Advanced System Settings, Network Connection Reset...System Restart

    This will accomplish 2 things, reset your network connection and give you a System Restart to clear out any corrupted data.

    Try to do software update again.

     Error 006 supposedly indicates a verification issue (system failure to verify your Roku during an update)Basically just something going wrong with the update process due to a bad/slow internet connection or dropped network connection as usual cause.  That it why suggestion is made to use alternate network or hotspot. (problem is you are not getting a good or full software update download over the internet, which is why next step is to try any get a manual update via the USB method).

    The Factory Reset is also a good idea because it completely wipes out all corrupt data and gives you fresh start.

    If it continues, then most likely either 2 things, the Roku Update Server is experiencing a problem(less likely), or your network/internet configuration is experiencing some issues. Internet speed, traffic, etc.  

     

    • Khenson's avatar
      Khenson
      Channel Surfer
      5 years ago

      I have never had a problem with my mobile hot spot. Nor my other two phones mobile hot spot. I can run an x box and a small roku (which i no longer have) with my phones wifi. 

      I have tried all 3 phones hot spot and I still get the same error code 006. I have factory reset at least 5 times. I don't have a router wifi. But I don't think it's my wifi. I always have 4-5 bars. 

      Thus us just getting frustrating. To be quite honest.. 

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        5 years ago

        ahhhhh.  Hotspot only.  Try disabling all the other network connections from your other phones etc. Normally connecting with the hotspot is the default go-to since most other problems are with router misconfigurations (which you don't have).

        See if you can force your hotspot to connect at 2.4gz only for the setup.  Will be slower but may provide a more reliable transfer of the update.  As long as you are sure the network creds you are entering are exactly what the RokuTV has stored, then I think you have hit a snag that may require the USB update to proceed.

        May try this as an alternative route to update the software (no guarantee, just bypasses UGI menus of Roku)

        From the Roku Home Screen after connected to your Hotspot,

        Using your Remote, Press Home at least 5 times, then FF 3 times, then Rewind 2 times

        Select Cycle Software Update Server (just refreshes the Server), then Select Update Software

        Just as before, it should look for Update, Select Update Now when given the choice.

        The TV should begin update and restart if successful.   

  • mklb492's avatar
    mklb492
    Reel Rookie
    10 months ago

    My Streaming Stick 3810X SN:215029110548 Stopped working on me.
    It started not loading apps and when I went to try and update it I got error 006.
    I've tried all the troubleshooting.

    Restarting the Stick.

    Removing power from the stick.

    Restarting the router.

    I've tried using my phone as a hotspot.

    I've tried 2.4Ghz and 5Ghz.

    4 different routers.

    I've taken it to 2 different family members homes to try and get it to update.

    I finally factory reset it and now it sits here useless as when I put in the network password it tries to update and give me error 006

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      10 months ago

      Hi mklb492,

      Welcome to the Roku Community!

      Thanks for letting us know about the 006 error you've been experiencing on your Roku streaming device and the steps you took to resolve it. 

      This error code usually indicates that the update failed because of verification failure. May we know who your ISP is? (Internet service provider)

      For troubleshooting steps, visit our Support page here. What should I do if my Roku device is unable to update software?

      Please keep us posted, and we'll continue assisting you from there.

      All the best,
      Chel