Forum Discussion
Hi, KY2
Greetings, and welcome to the Roku Community.
We appreciate you for sharing this information with us, and we'd be more than glad to assist. To make sure that the Smart Home records the pictures and videos, you need to ensure that you have allowed the storage and other important aspects under the app permission so that the Roku Smart Home app is able to have full access and record the videos and images.
Additionally, you may want to restart your Android phone to have optimal usage.
Please keep us posted regarding this, and we can assist you further.
Best wishes,
Kash
This is not helpful and one of the basic things that everybody knows to do. You think we'd be posting this if we didn't try those.
- RokuJohnB2 years agoCommunity Moderator
Hi JJTech,
Greetings from the Roku Community, and thanks for raising this concern directly with us!
We understand you're having a problem with the Roku wire-free doorbell camera. We're happy to assist you further. You can set your smart home camera or video doorbell to record an event when it detects motion and/or sound. If neither detection setting is enabled, the camera will not record events. You can change detection settings for motion and sound in the app.
- Select your camera from the home screen.
- Tap Settings in the corner.
- Tap Event Recording.
- Toggle each detection setting on or off.
You can change the zone detection, motion tagging, and sensitivity settings further to adjust when an event recording is triggered. If you purchase a smart home subscription, smart detection can be used to identify when an event is triggered by a person, pet, vehicle, or package.
If the problem still exists, please keep us posted.
Best regards,
John- Alicia3302 years agoReel Rookie
John,
Setting event recording is not the problem. Please read the string before responding. The problem is MANUAL pictures or video recording. It is obviously a bug that appeared with the last update, and has yet to be acknowledged.
- KY22 years agoChannel Surfer
Now add on top of it that some Android app users can't manually set the order of their devices on their devices list. When you manually move them when the app goes to update the list it groups them together based on like devices and moves them wherever it wants. I can use my apple device and order them however I want. Roku please fix these issues with the Roku app instead of your members just giving us the basic generic responses of things to do that everyone does first thing to troubleshoot or not reading the full the message chain. Roku you can do better than this.