Thank you for your help. The doorbell is about 14 feet away when mounted but it will not respond even when brought inside. I tried to reinstall (after it quit working) and now it appears the unit is just not operational. The doorbell no longer gives voice commmand or ring "light" for install despite fully charged so re- installation is not possible. I wonder if I could send it back for a exchange.
Thanks for the follow up.
I have passed along your information to our Support team. They will follow up and assist you.
Thanks,
Danny
I am actually experiencing the same exact thing right now and I’ve only had it a month and it’s doing exactly what you described. I’ve tried everything and can’t get a response:(
Thank for the post.
How far is the wireless doorbell from the chime? Have you tried moving the chime closer to the doorbell to see if that helps with the issue you are experiencing?
Please keep us posted what you find out and we will be able to assist you further.
Thanks,
Danny
I suppose at this point I will only have to assume Roku is unable to provide service or warranty for thier camera and doorbell products for the homeowner . Live and learn ... should have went with the RIng
