Forum Discussion

th907's avatar
th907
Newbie
3 years ago

What does the cloud with slash mean on the camera?

I cannot turn my camera on or off, the button disappeared and nowt here is a cloud with a slash.  Someone please help!

3 Replies

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    th907

    Thanks for the post.

    The image you are experiencing means that it is offline. We would recommend power cycling the device to see if you are able to resolve the issue.

    Please keep us posted what you find out.


    Thanks,
    Danny

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Greetings Keshcho 

        Welcome to the Roku Community and inquiring about how to power cycle your Roku Smart Home device.

        Have you tried unplugging the camera from the power source and then plugging it back in? In addition, for specific Roku Smart Home devices, there may be an option to power cycle the device through the Roku Smart Home mobile app.

        Please keep us posted what you find out and if you need further assistance, we will be more than happy to continue to assist you.


        Thanks,
        Danny