Forum Discussion

hgarrett624's avatar
hgarrett624
Reel Rookie
3 years ago
Solved

Viewing playback on Roku cameras

Hello, do you think there will be available to view the playback of the Roku cameras through the app as Wyze has anytime soon? This was a big selling point for me when I went to Wyze and switched to ...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    hgarrett624

    Thanks for the inquiry.

    Please be aware that you must purchase a Roku Smart Home subscription to view event video recordings saved to the cloud.

    For more details information about how to view event video recordings, visit our Support page here: View recordings on your camera or doorbell


    Thanks,
    Danny

kitnaMae's avatar
kitnaMae
Channel Surfer
2 years ago

This needs to be remedied. I spent a good amount of money on cameras from Roku and had I known this... I would not have purchased Roku at all. I have a subscription and an SD card in all my cams but I can't use the app to playback video from anytime of my choosing? This is unacceptable. Not worth the money and I will be letting others know not to use Roku cams. 

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi community users,

Thanks for keeping us posted!

We appreciate your feedback and suggestions about viewing playback on Roku cameras. We always aim to provide our customers with the best streaming experience and convenience when using our services. Please be advised that the recording can last on the Roku Mobile App's cloud for fourteen days only. We currently don't have an option to sync the recorded videos from the SD card to the Roku Mobile App's cloud, especially the ones that have been stored for more than 14 days. To know more about it, kindly check out this support article here on Roku Smart Home subscription benefits and setting up and viewing recordings on your Roku Smart Home camera or video doorbell.

We hope this helps.

Kind regards,

John

  • kitnaMae's avatar
    kitnaMae
    Channel Surfer
    2 years ago

    "We currently don't have an option to sync the recorded videos from the SD card to the Roku Mobile App's cloud." 

    I purchased a cheap, unknown-brand camera from Walmart that provides this function.
    With a subscription or an SD card, I can scroll back to whatever time I wish.
    Without having to take the SD card out; without a recorded motion or sound to take place.
    This is a very important feature.
    If it's not provided shortly... I will be switching to a company that does have this ability. 

    You guys are behind and should improve your app if this is the case.
    Everyone else seems to have figured it out. 

  • lucasyoder89's avatar
    lucasyoder89
    Newbie
    2 years ago

    I'll be switching back to wyze myself. Useful SD playback swapped for tv viewing? NO thanks. I don't like interrupting my TV programming to check my camera anyway. Much more convenient, to just check my phone. What a waste of an opportunity to create and have a new customer base. 

     

    • Bvollor's avatar
      Bvollor
      Newbie
      2 years ago

      I have a cart worth $500 and I am not purchasing if this issue isn’t fixed. I bought one camera to try it out. I love the quality and everything was going great. I bought a pack of SD cards for when I buy more cameras and then I find I can’t even watch back the footage without taking out the card that’s ridiculous. The only reason for this is because you guys want people to pay $10 a month to use your cloud. I will not be fully investing til this is fixed!

      • kitnaMae's avatar
        kitnaMae
        Channel Surfer
        2 years ago

        I purchased the cloud and even with that... you can't playback footage... only the 'events' that get recorded. So don't buy Roku cams. I am swimming in regret and trust me... I have been telling everyone! 

  • UserWho's avatar
    UserWho
    Newbie
    2 years ago

    I am another Wyze user who bought some Roku cameras and expected them to function the same. Definitely not going with a camera brand that does not allow me to watch all the footage recorded to my camera on the native app. I'll be looking for ways to repurpose the Roku cameras I have. Hopefully I don't have to just throw them away!

    • hackztor's avatar
      hackztor
      Roku Guru
      2 years ago

      Roku, this is not about syncing local playback up to cloud just a live view of it. Every company has this functionality (that has a sd card included). Cloud should be for the motion/car/animal clips and live sd card for 24/7 recording. Sometimes motion and the others is not enough. Noone is gonna go up on ladder to remove card, look then go back up AND readjust angle. Wyze does it so why would you remove a feature?

  • Amie1's avatar
    Amie1
    Newbie
    2 years ago

    Come on guys catch up! Even my cheap Chinese wifi security lightbulb has a recording and playback feature thru an sd card only.. would love these cameras if they had that feature. But what good are they without it? Who in their right mind is gonna take the time to review something fast by taking it out and going and playing it on a computer?! Y'all can do better