Forum Discussion

Tammy76's avatar
Tammy76
Newbie
8 months ago
Solved

Video Doobell gets Unrecognized Notifications

I keep getting notifications that an unidentified person is remotely accessing my doorbell camera. How can I stop people from hacking into it? 
Smart Home App
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    6 months ago

    Hey,  Onnastiver​!

    Two-step verification is a handy feature in the Roku Smart Home app that gives your account a little extra protection. Each time you sign in, you’ll get a one-time code sent via text, just to make sure it’s you. Simple, but effective for keeping your smart home secure.

    Roku Community Team

Sandybouchard2's avatar
Sandybouchard2
Reel Rookie
8 months ago

Mt doorbell chime with camera does not work..the screen is black and it does not show every time. Hours are cut off completely. 

RokuReynan-L's avatar
RokuReynan-L
Retired Moderator
8 months ago

Welcome, Sandybouchard2.

We appreciate you reaching us about this. We'd like to learn more about this.

Is there any error message showing? Also, could you please provide us with a photo for reference?

We look forward to hearing back from you.

Thanks,
Roku Community Team