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Coyote78229's avatar
Coyote78229
Newbie
3 years ago

Unable to Pair Chime with Wired Video Doorbell

I have been unable to pair my Chime with my wired video doorbell.  I have tried multiple outlets all within ten feet of the doorbell without success.   The chime's blue light is flashing as soon as I plug it into an outlet.   I hit the reset button on top of the chime.  The blue light does flash, but never really flashes three distinct times and then stops.  Could the chime be defective?  If so, can I get the chime replaced, or do I have to return the entire doorbell package....Thanks James

6 Replies

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  • JCGreek's avatar
    JCGreek
    Channel Surfer
    2 years ago

    I'm dealing with the same issue. My wired doorbell camera connects with my network and then when I try to connect the Chime it blinks blue but will not connect and ring. 

    Is it a defective Item or a connection issue.?? 

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      2 years ago

      Hello! Coyote78229 , JCGreek,

      Thank you for reaching out to the Roku Community!

      We understand that you are having issues with Chime and Video Doorbell. We are happy to help.

      Troubleshooting:

      1. Check to ensure the user doesn’t have a NICOR chime installed since we aren’t compatible with this hardware.
      2. Check the chime volume settings.
        • Doorbell page > Settings > Extended Devices > Chime > Volume
        • Turn the volume to 100, then test the chime again.
        • Volume 0 means no sound from the chime
      3. Confirm the status light is solid blue to indicate it is connected.
        • If the status light is not solid blue, try re-adding the chime to the Roku Smart Home app as new.
      4. Confirm the doorbell firmware is up to date
        • Settings > Device Info > Firmware version
        • Release Notes & Firmware
      5. Have the user press the reset button until the chime status light quickly blinks 3 times.
        • Observe to see if the reset button bounces back.
        • Holding the button for too long or, if the button is stuck, will trigger a new reset round, causing the Chime to appear in the app but not respond. 

      Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

      Thanks,

      Arjiemar

      • B1992's avatar
        B1992
        Newbie
        2 years ago

        Where is the "Doorbell Page" in the app? I've tried "adding a Device", not an option--I've tried Home page "Settings" nothing.  

        RE: "Confirm the status light is solid blue to indicate it is connected. If the status light is not solid blue, try re-adding the chime to the Roku Smart Home app as new.""
        How do I add it?

        Thank you.

    • JCGreek's avatar
      JCGreek
      Channel Surfer
      2 years ago

      My Doorbell is now OK. The Chime is connected. I decided to go to Support and they walked me through the Setup. My problem was the Chime would work on the Doorbell. Ringing outside and not on the Chime. The Support guy said that's one of two ways it's designed. Once it was setup (by me) that way the Chime will never come on.

      So he had me Delete the Device and to Start all over again. It worked when we did that. I say "We" because it really was Support that made it all happen. As I went through setting the Device up again from scratch I think I saw the original problem. The Button to select the Chime for Connection is at the bottom of my Android Page. I think I probably didn't scroll all the way down to select the "Chime Connection" Button. So my suggestion is CONTACT ROKU SUPPORT and you will make it happen easily.

    • JCGreek's avatar
      JCGreek
      Channel Surfer
      2 years ago

      Roku Support helped me make it happen. Roku Support has always helped me when I "finally" go to them.!!