Forum Discussion

Coyote78229's avatar
Coyote78229
Newbie
3 years ago

Unable to Pair Chime with Wired Video Doorbell

I have been unable to pair my Chime with my wired video doorbell.  I have tried multiple outlets all within ten feet of the doorbell without success.   The chime's blue light is flashing as soon as I...
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! Coyote78229 , JCGreek,

Thank you for reaching out to the Roku Community!

We understand that you are having issues with Chime and Video Doorbell. We are happy to help.

Troubleshooting:

  1. Check to ensure the user doesn’t have a NICOR chime installed since we aren’t compatible with this hardware.
  2. Check the chime volume settings.
    • Doorbell page > Settings > Extended Devices > Chime > Volume
    • Turn the volume to 100, then test the chime again.
    • Volume 0 means no sound from the chime
  3. Confirm the status light is solid blue to indicate it is connected.
    • If the status light is not solid blue, try re-adding the chime to the Roku Smart Home app as new.
  4. Confirm the doorbell firmware is up to date
    • Settings > Device Info > Firmware version
    • Release Notes & Firmware
  5. Have the user press the reset button until the chime status light quickly blinks 3 times.
    • Observe to see if the reset button bounces back.
    • Holding the button for too long or, if the button is stuck, will trigger a new reset round, causing the Chime to appear in the app but not respond. 

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

B1992's avatar
B1992
Newbie
2 years ago

Where is the "Doorbell Page" in the app? I've tried "adding a Device", not an option--I've tried Home page "Settings" nothing.  

RE: "Confirm the status light is solid blue to indicate it is connected. If the status light is not solid blue, try re-adding the chime to the Roku Smart Home app as new.""
How do I add it?

Thank you.

  • JCGreek's avatar
    JCGreek
    Channel Surfer
    2 years ago

    Support had me Delete my Device I had Setup and try all over again. When you open up the App you can see..... Here's from the Roku Setup.....

    https://support.roku.com/article/7869705380759#section-4

     
    1. Add your video doorbell
      • Tap the plus sign 
         

         

         from the navigation bar and select Add device
      • Select Cameras & doorbells and choose Video Doorbell
      • Follow the steps in the app to connect your video doorbell to power, but DO NOT yet mount it to the wall. You will need access to the reset button to complete the setup process.
      • Confirm that the status light on your doorbell is flashing yellow and tap Next
      • Listen for "Ready to connect" and tap the box. If you hear nothing, press the Reset button.
    1. Connect to Wi-Fi
      • Your 2.4GHz wireless network should be listed in the Wi-Fi