Forum Discussion

GryHdz's avatar
GryHdz
Newbie
2 years ago
Solved

Unable to adjust Floodlight camera brightness. No accessories option on Settings

We CANNOT find the area to adjust the brightness of the flood light on our deck camera/Floodlight.  There is no accessories in setting.  It was there before! What gives?  Trying to adjust how long the light stays on after motion triggers it and just cannot find this area of the settings again!

  • RokuRiamie-D's avatar
    RokuRiamie-D
    2 years ago

    Hi Community users,

    Greetings from the Roku Community!

    We want to follow up on fixing the problem with your Roku Floodlight camera, where you cannot see the accessories option. Kindly follow the troubleshooting steps below:

    Factory reset your  Roku Floodlight camera SE

    1. Plug in your camera if not already powered on
    2. Press and hold the Setup button for 10 seconds
    3. Wait at least 30 seconds for your camera to restart
    4. After a successful reset, you will see a blue pulsing status light on your camera.

    In addition, if you are having trouble factory resetting it manually, you can delete the Floodlight camera directly from the app by following these steps:

    1. On the Home screen, select your Floodlight Camera SE
    2. Tap Settings 
       
    3. Scroll down and tap Delete device
    4. Tap Delete or Yes to confirm your selection

    Setup the device again:

    1. Open the Home screen 
       
    2. Tap the plus sign from the navigation bar 
       
    3. Select Add device
    4. Select Cameras & doorbells category and then choose Floodlight Camera
    5. Follow the on-screen instructions

    For more details, please visit our Roku Support article: How to set up your Roku Floodlight Camera SE

    Please let us know if this helps you to resolve your issue.

    Regards,
    Riamie

24 Replies

  • HammerJ's avatar
    HammerJ
    Reel Rookie
    2 years ago

    Has anybody figured this out?  Mine did the same thing and customer Support is useless 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      2 years ago

      Hi HammerJ,

      Welcome to the Roku Community!

      I noticed in your post that you are having an issue with your Roku Floodlight. I would be more than willing to help you with this.

      To thoroughly investigate this issue, could you please provide additional details about it? In the meantime, I suggest you try the following.

      Restart your Floodlight:

      1. Locate the breaker switch that controls power to your floodlight camera
      2. Flip the switch to the OFF position
      3. Wait 10 seconds
      4. Flip the switch to the ON position
      • Warning: If you are unsure which breaker switch controls your floodlight camera or you are uncomfortable with the steps, contact a licensed electrician for assistance.

      We look forward to your response.

      Regards,
      Riamie

      • HammerJ's avatar
        HammerJ
        Reel Rookie
        2 years ago

        I’ve done all of this, I’ve spent countless hours on the phone with the useless customer support. Sitting for hours waiting for a resolution and  then the live chat disappears….  The issue was supposedly escalated to the engineering team but it’s been almost a year now and I’ve Got no resolution to my issue. What a waste of time and $100 that I’ll never get back. 

  • Sumtimelivez's avatar
    Sumtimelivez
    Reel Rookie
    2 years ago

    SAME EXACT ISSUE!

    I was even sent a replacement.... it's not the device. It's their stupid app. I have also wasted countless hours of my life. The adjustability options were removed after one of their stupid app updates, on both iPhone and Android apps. Its been like this for OVER A YEAR for me.  I feel your pain. 

     

    I NEVER BUY ROKU ANYTHING ANYMORE BC OF THIS ISSUE.

     

    I NEVER RECOMMEND ROKU PRODUCTS ANYMORE BC OF THIS ISSUE. 

     

    ROKU. WAKE UP AND FIX YOUR APP. 

  • Dlayne9067's avatar
    Dlayne9067
    Channel Surfer
    2 years ago

    I have the same problem and have not yet been able to resolve it

  • SGifts22's avatar
    SGifts22
    Newbie
    2 years ago

    I’m having the same problem. I’ve got two of these floodlight outdoor cameras. They were both working fine until last week. One of them Auto installed the wrong firmware. It now thinks it’s an indoor camera of a completely different model! The ability to turn the floodlight off and on from the app is completely gone as are all of the floodlight settings. The camera is having an identity crisis! It no longer recognizes that it even has a floodlight according to the app, but the floodlight still functions on the device, I just do not have the ability to control it from the app. I have spent Roughly 2 hours chatting and on the phone with support and their only solution right now is to send me a replacement camera . They have no idea why this has happened. Replacing the camera is going to be a royal pain and required an electrician to initially install it. I have not yet tried deleting the device and factory resetting it. I keep hoping one of these mornings I will wake up to find it restored, but as time goes by that seems unlikely.

  • Sumtimelivez's avatar
    Sumtimelivez
    Reel Rookie
    2 years ago

    WE HAVE ALL DONE THIS, MULTIPLE TIMES, FOR COUNTLESS HOURS. I EVEN RECIEVED A REPLACEMENT. STILL... UNABLE TO ADJUST BRIGHTNESS. UNABLE TO ACCESS FEATURES FORMERLY AVAILABLE IN APP. THE PROBLEM IS THE ROKU APP. FIX THE APP CUSTOMER SERVICE!!!!! WE ARE TIRED OF YOUR USELESS "SUGGESTIONS" TO KEEP RESTARTING OUR DEVICES. 

     

    FIX YOUR APP

     

    THE OPTIONS WERE AVAILABLE. NOW THEY ARENT. 

     

    YES MY DEVICES ARE ALL UPDATED. 

     

    YES, ITS THE SAME STUPID ISSUE ON IPHONE AND ANDROID APP.

     

    ITS BEEN YEARS. WE ARE TIRED. FIX YOUR APP. 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    2 years ago

    Hi GryHdz,

    Welcome to the Roku Community!

    We are glad to have you here sharing your concern about the Roku Floodlight camera that you're having trouble with adjusting the light. No worries, we're here to help.

    Please follow these troubleshooting steps, and let's see if these will work for you.

    • Make sure that your Roku Floodlight and Smart Home app is up to date.
    • To adjust the brightness of your floodlight, open the smart home app and follow the steps below:
    1. Select your floodlight camera from the Home screen
    2. Tap Settings in the top corner
    3. Tap Accessories
    4. Tap Floodlight
    5. Tap and drag the Brightness slider

    To learn more about your Roku Floodlight camera please visit our Roku support article: How to set up your Roku Floodlight Camera SE

    Please let us know if these troubleshooting steps help you top resolve your issue.

    Regards,
    Riamie

    • Dlayne9067's avatar
      Dlayne9067
      Channel Surfer
      2 years ago

      I’ve done all those steps so many times I’ve lost count and it’s never worked at all 

    • maryleahe's avatar
      maryleahe
      Reel Rookie
      2 years ago

      The app and the firmware need to be fixed.  It changed the type of camera to an indoor camera, please send fix.

    • maryleahe's avatar
      maryleahe
      Reel Rookie
      2 years ago

      We know where the accessory feature was, it no longer exist, please send firmware or app update!

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        2 years ago

        Hi Community users!

        Greetings from the Roku Community!

        We acknowledge that you are currently unable to locate the accessories option for your Roku Floodlight Camera within the Roku Smart Home app. We appreciate your efforts in following the troubleshooting steps we previously suggested.

        To ensure we address this issue effectively, we would like to examine it in greater detail. Kindly provide us with the following:

        • Screenshot of your phone screen showing the Floodlight Camera Settings:
        • The version of your Roku Smart Home app
        • The firmware version of your Roku Floodlight Camera

        We look forward to your response.

        Regards,
        Riamie

  • maryleahe's avatar
    maryleahe
    Reel Rookie
    2 years ago

    Mine same thing!  It shows my floodlight as an indoor camera it happen after app and firmware update. 

  • Dlayne9067's avatar
    Dlayne9067
    Channel Surfer
    2 years ago

    I have the same problem and I’ve never been given a solution to fix and the support for this company is useless. I wish I never spent the money on and spent more money with Ring. It would have been worth it to not constantly have problems 

    • Dlayne9067's avatar
      Dlayne9067
      Channel Surfer
      2 years ago

      If anyone has a solution please post. Support is useless here. I bought this system in January and it’s never worked. 

  • Dlayne9067's avatar
    Dlayne9067
    Channel Surfer
    2 years ago

    Has anyone found a solution to this problem and if this camera is defective from Roku how in the heck do you get the warranty honored to send back for an exchange? This is unbelievable no support at all or solution to this problem since it was purchased back in january 2024

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      12 months ago

      Hi Dlayne9067,

      Thanks for posting in the Roku Community!

      We understand that you are still unable to adjust the brightness of your Roku Floodlight Camera SE through the settings. We are here to assist you with this.

      We would like to take a closer look into the issue. So please provide us with the following details:

      • Screenshot of your phone screen showing the Floodlight Camera Settings: 
      • The version of your Roku Smart Home app
      • The firmware version of your Roku Floodlight Camera

      Providing these details, will help us to further investigate the issue. We look forward to your response.

      Regards,
      Riamie