Forum Discussion

Zchurch22's avatar
Zchurch22
Channel Surfer
12 months ago
Solved

SD card not detected in indoor camera SE

SD Card isn’t recognized by cam. It’s compatible, brand new, never used. Format is correct. Cam will recognize card for a split second when I restart it & then rejects it, gives an error message & goes back to greyed out & says insert a SD card. I have restarted router, & cam multiple times. WiFi connection is great. Camera & router are in close proximity. WiFi works fine. Cam is also brand new and unused too. 
#indoor camera se

please help!

smart home setup
  • RokuJohnB's avatar
    RokuJohnB
    12 months ago

    Hi Zchurch22,

    Welcome to the Roku Community, and thanks for raising this concern directly with us!

    We understand you're having a problem with the Roku indoor camera since it will not recognize the SD card. We're happy to assist you further. Please make sure that the Roku camera and Roku smart home app are up-to-date. If the problem still persists, ensure that you're using a FAT-32 format that is 8GB, 16GB, or 32GB SD card.

    We hope this helps, and please keep us posted on what you find out.

    Regards,
    John

  • RokuRiamie-D's avatar
    RokuRiamie-D
    7 months ago

    Hi Nfl79,

    Welcome to the Roku Community!

    We are glad you are inquiring about how to format the micro SD card if it was not detected by your Roku camera. We would be more than happy to assist you with this.

    Since you will not be able to format the micro SD card from the Roku Smart Home app, you have to format it using your PC by following the steps below:

    1. Slide the micro SD card into the proper slot on your PC or card adapter with the metal contacts facing the correct way. A micro SD card only fits one way, so do not force it into the slot.
    2. Press the card firmly until you hear a "click"
    3. Open Windows Explorer and locate the drive letter for your micro SD card
    4. Open the drive and save any files you do not want to be erased
    5. Right-click the drive and select Format...
    6. Make a selection from the File system pull-down list based on the size of your micro SD card
      • FAT32: 32GB or smaller
      • exFAT: Larger than 32GB
    7. Click Start and confirm all data will be erased
    8. Remove the card and install it into your camera
    • Note: The Roku Outdoor Camera SE and its base station only support cards ranging in size from 8GB to 32GB with FAT32.

    For more help, please visit our Roku Support article: How to format your micro SD card | Official Roku Support

    We hope you find this information helpful.

    Regards,
    Riamie

25 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    12 months ago

    Hi Zchurch22,

    Welcome to the Roku Community, and thanks for raising this concern directly with us!

    We understand you're having a problem with the Roku indoor camera since it will not recognize the SD card. We're happy to assist you further. Please make sure that the Roku camera and Roku smart home app are up-to-date. If the problem still persists, ensure that you're using a FAT-32 format that is 8GB, 16GB, or 32GB SD card.

    We hope this helps, and please keep us posted on what you find out.

    Regards,
    John

    • NoJumpJackFlash's avatar
      NoJumpJackFlash
      Binge Watcher
      11 months ago

      My problem is similar. I have four new 256GB SDs for four Indoor Camera SEs. In each case I disconnected power from camera and inserted SD card. When I powered up camera, it recognized SD card and I formatted it. However, when I powered down camera, then powered it back up, camera would not recognize SD card. I've tried removing and reinstalling SD cards, restarting cameras, but nothing works to make the cameras again recognize their SD cards. All other functions of cameras work perfectly. What do I do?

    • Zchurch22's avatar
      Zchurch22
      Channel Surfer
      9 months ago

      RokuJohnB It has not helped whatsoever. I’m very unhappy with the poor performance of this camera at this point. Manual says the indoor camera SE can have SD card that is higher then just 32GB. Are you saying that’s not right? 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        9 months ago

        Thanks for keeping us posted Zchurch22 

        All Roku Smart Home cameras support micro SD cards up to a 256GB except for the Outdoor Camera SE. This camera along with its base station are limited to cards ranging from 8GB to 32GB. When a micro SD card is installed in the base station, it is used to back up recordings from the outdoor camera.

        Additionally, we recommend trying another SD card to see if you notice any difference.

        Keep us posted.

        Best wishes,
        Kash

  • MIKEY921HCO's avatar
    MIKEY921HCO
    Newbie
    10 months ago

    TRIED ALL THESE ALREADY, STILL SAME ISSUE! ERRR. IS THIS WHY THEY WERE ON SALE/DISCOUNTED? IM ABOUT TO RETURN THEM ALL!

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      10 months ago

      Hi, MIKEY921HCO 

      Thanks for posting, and welcome to the Roku Community.

      We understand that your Roku Indoor Camera is not detecting your SD card, and we're here to assist.

      If your Roku indoor camera isn't detecting your SD card, you can try formatting the card using the Roku smart home app:

      Keep in mind that formatting results in any existing data being deleted. Make sure to back up any files you want to save before formatting the micro SD card from the smart home mobile app or your PC or Mac.

      1. Select your camera from the Home screen
      2. Tap Settings in the corner
      3. Select Advanced settings
      4. Tap Manage MicroSD card or MicroSD storage
      5. Tap Format
      6. Acknowledge that you understand that all data will be erased and tap Format again

      You can also format the card on Windows or MacOS, but if your computer doesn't have a micro SD slot, you may need to use a memory card adapter.

      If the issue persists, you can try another SD card to see if it detects the new one to see on which aspect has the issue.

      For more information, you can visit this support article on How to install a micro SD card in your Roku Smart Home camera

      Keep us posted on what you find out.

      Best wishes,
      Kash

      • Zchurch22's avatar
        Zchurch22
        Channel Surfer
        9 months ago

        RokuTakashi You can’t format the SD card in the smart home app when the camera doesn’t even recognize that it’s been inserted!!