Forum Discussion

Jose051's avatar
Jose051
Newbie
9 months ago

Roku wired outdoor camera will not reset

So lo ace
RokuReynan-L's avatar
RokuReynan-L
Retired Moderator
9 months ago

Hi, Redbone_43.

Thanks for getting back to us! 

Thanks for letting us know that you're having an issue with your camera. We'd like to know more about this.

Is there any status light on the camera? If it doesn't have, please try to plug in the camera on another power outlet.

Please keep us posted.

Thanks,
The Roku Community Team

Redbone_43's avatar
Redbone_43
Channel Surfer
9 months ago

The camera powers on. The issue is that I only get a red light. It doesn’t turn blue, it stays red. It makes no difference if I press the setup button or hold it down for at least 1 minute. The camera doesn’t respond 

  • Redbone_43's avatar
    Redbone_43
    Channel Surfer
    9 months ago

    I haven’t received any further response concerning my on going issue. I have done all the things to try to reconnect my camera but none of them work. I am left with no alternative but to get the competitors product. My camera is only 6 months old. It shouldn’t be this hard to get it reconnected, but it is

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    9 months ago

    Hi, Redbone_43.

    Thanks for getting back to us!

    Thanks for providing us with this information. We're here to provide some steps you can try.

    Could you please try to unplug and replug the camera? Let's see if that would wok. 

    Please keep us posted.

    Thanks,
    The Roku Community Team

    • Redbone_43's avatar
      Redbone_43
      Channel Surfer
      9 months ago

      It has been plugged and unplugged more times than I can count. I can wait 30 seconds or 30 minutes, the result is the same. The instant I plug it back in, the light is red. There is no blue, there is no blinking. It turns red instantly. Once more, regardless of whether I wait 30 seconds or 30 minutes, the only color I get is red

       

       

      THE POWER IS NOT THE ISSUE, ITS THE INABILITY OF THE CAMERA TO RESET

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        9 months ago

        Hi, Redbone_43.

        Thanks for your response!

        Since the issue persists, we'll send you a private message to further assist you with this.

        We'll wait for your response.

        Thanks,
        The Roku Community Team