Forum Discussion

jtgorospe90's avatar
jtgorospe90
Reel Rookie
2 years ago
Solved

Roku Smart Home Skill for Alexa will not account link

Hi all - I got a new router and reconnected my bulbs to the network through the Roku Smart Home App. Unfortunately I was troubleshooting connections with Alexa and disabled the skill. Now I am having...
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! idPrescott,

    Thanks for reaching out to the Roku Community. We'd like to investigate and try to help.

    We understand that you are having trouble adding an Alexa skill to your Roku Smarthome device.

    • Have you attempted to follow the troubleshooting steps recommended by RokuJessica-G? We would like to know what is not working.
    • Are you getting any error messages or error codes?

    For help setting up an Amazon-branded Alexa device or downloading the Alexa mobile app, visit Amazon's device and digital content support.

    For more detailed information about the Alexa skill feature, visit our support page here: How to use Amazon Alexa to control your Roku Smart Home devices
    Please keep us updated on your progress, and we will continue to assist you. We look forward to hearing from you soon.

    Thanks,
    Arjiemar

  • jtgorospe90's avatar
    jtgorospe90
    2 years ago

    After some time I found my own solution. It required me to Amazon.com (on a desktop web browser) to enable the skill. See the instructions (and images) below:

    1. Go to Amazon.com (sign in)
    2. Search "Roku Smart Home Skill"
    3. Pick the Roku Smart Home Skill (should say $0.00) and enable the skill
    4. Continue with the Roku sign in process and enable the skill.
    5. Congrats. You have linked Roku Smart Devices to Alexa.

     

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Greetings from the Roku Community, jtgorospe90 KY2.

We appreciate you for bringing this to our attention and we'd like to find you the best resolution so you can utilize the Alexa skill on the Roku Smart Home app again.

Let's try to reset up your camera by removing the affected camera you're trying to link your Alexa from and re-add those camera again. After doing so, try to link/set up the Alexa skill again to see if this will make any difference. 

If the issue persists after doing so, kindly provide us with the following details below as we'd like to coordinate this with the appropriate Roku team for further investigation:

  • Roku Smart Home device model and Mac Address. (Smart Home mobile app, > Settings> Device info)
  • Log ID (from the Roku Smart Home app, select Account > Roku Support > Submit a log)

In the meantime, you can try to visit our Support article dedicated to this: How to use Amazon Alexa to control your Roku Smart Home devices

Best regards,

Carly

KY2's avatar
KY2
Channel Surfer
2 years ago

jtgorospe90  I don't know if this will help your situation but I wanted to share with you.  I was trying to bring the Roku skill into Alexa using and iPhone when I was having the similar issue to you.  I switched over to an android tablet that I have at home and the skill immediately activated and works.  If you were using an Apple product and have an android device to try you may want to give it a shot.  I hope it works for you.