Forum Discussion

Poydum3's avatar
Poydum3
Binge Watcher
3 years ago
Solved

Roku Smart Home indoor camera issue - error code 90

I bought 4 indoor cameras and installed a couple weeks ago. I'm nearing the end of my 14 day trial. I'm not sure I should pay for the subscription. These have been the biggest headache to keep workin...
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi RowkuSux247,

    Greetings and welcome to the Roku Community!

    Thanks for bringing these details to our attention, and we definitely want to provide you with assistance. As a start, are you seeing any error codes when your device goes offline mode?

    In addition, there's a lot of information and troubleshooting steps in this Roku support article regarding your concern at this link: What to do if your Roku Smart Home device is offline

    After you've visited the article and performed the provided troubleshooting steps, please let us know how it works.

    All the best
    Kash,

  • Poydum3's avatar
    Poydum3
    Binge Watcher
    3 years ago

    I've already done that. And I've called and talked to support. They constantly need reset and will maybe make it a few hours, one of them is really bad and won't even make it that long

    • mcintosh5032's avatar
      mcintosh5032
      Reel Rookie
      3 years ago

      These are pure junk and this is the only answer is to factory reset??? I am having the exact same issue and have follow the troubleshooting guide numerous times… Are these really made to have to factory reset every two days? Mine is getting reset every other day due to connection error code 90..

       Actual answers would be great!!??

      • Poydum3's avatar
        Poydum3
        Binge Watcher
        3 years ago

        Yours make it more than a day? I'm lucky if I can get a few hours after restarting them. They're pretty much useless.

    • Balanollegan's avatar
      Balanollegan
      Reel Rookie
      3 years ago

      Turn it off on the app and turn it back on only on the app. Don’t close the app when you do that just turn it all of and turn it on one by one then check. It happened to me when I turned all of them off, when I went back on the app said it was on but when i checked it wasn’t so I turned it on but the error message appeared so what i did was turn all of the off then turned them on and it worked. Jut to let you know before that I checked the internet unplugged and did multiple things but this was the solution for me.