Forum Discussion

Cj07's avatar
Cj07
Newbie
12 months ago
Solved

Roku outdoor wired camera

I bought a Roku outdoor wired camera set it’s been plugged in for about 30 mins an the red light will not flash anything I’ve try’d from resetting to unplugging an plugging it back in won’t work what should I do 

  • RokuJohnB's avatar
    RokuJohnB
    12 months ago

    Hi Cj07,

    Thank you for your first post here in the Roku Community!

    We understand you are having a problem with the Roku outdoor camera it is not working. We're happy to help. Unlike other Roku smart home cameras, the Roku Outdoor Camera SE cannot be factory reset for privacy and security reasons. However, you can restart it to help with troubleshooting. Simply open the weatherproof cover on the back of the camera slide the power switch off, wait a moment, and switch it back on. This procedure does not disconnect your camera from Wi-Fi or remove it from your Roku account.

    If you need to factory reset the base station included with your outdoor camera, follow the following steps.

    1. Plug in the base station if not already powered on.
    2. Use a paperclip to press and hold the pinhole Reset button for 15 seconds until the status light turns solid yellow. The reset button is on the side of the base station where the USB port is located.
    3. Wait at least 90 seconds for your camera to restart.

    For a successful reset, check to see that the status light on top of the base station is flashing blue. If you need to connect the base station again, visit the Roku Outdoor Camera SE setup instructions.

    We hope this helps. Please keep us posted on what you find out.

    Best regards,
    John

4 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    12 months ago

    Hi Cj07,

    Thank you for your first post here in the Roku Community!

    We understand you are having a problem with the Roku outdoor camera it is not working. We're happy to help. Unlike other Roku smart home cameras, the Roku Outdoor Camera SE cannot be factory reset for privacy and security reasons. However, you can restart it to help with troubleshooting. Simply open the weatherproof cover on the back of the camera slide the power switch off, wait a moment, and switch it back on. This procedure does not disconnect your camera from Wi-Fi or remove it from your Roku account.

    If you need to factory reset the base station included with your outdoor camera, follow the following steps.

    1. Plug in the base station if not already powered on.
    2. Use a paperclip to press and hold the pinhole Reset button for 15 seconds until the status light turns solid yellow. The reset button is on the side of the base station where the USB port is located.
    3. Wait at least 90 seconds for your camera to restart.

    For a successful reset, check to see that the status light on top of the base station is flashing blue. If you need to connect the base station again, visit the Roku Outdoor Camera SE setup instructions.

    We hope this helps. Please keep us posted on what you find out.

    Best regards,
    John

  • Max59's avatar
    Max59
    Channel Surfer
    8 months ago

    My outdoor Roku wired camera came with out base

    I connected through my wifi 2.4 wireless connection 

  • Max59's avatar
    Max59
    Channel Surfer
    8 months ago

    My outdoor Roku wired camera will not fash red and blue to connect to my wireless Wi-Fi..it says ready to connect but doesn't and I have 2 doing the same thing..but neither came with a base and worked great for 3mths..I'm soo disappointed 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      8 months ago

      Hi Max59,

      Thanks for posting in the Roku Community!

      We are here to assist you today with your concern about the Roku Ourdoor Wired Camera SE not connecting to the internet.

      Please note that the Base Station is for Outdoor Wireless Camera SE. We recommend you try these troubleshooting steps and let's see if these work for you.

      • Make sure the Roku Smart Home app firmware is up to date.
      • Reboot the router and modem by unplugging them for 10 seconds and plugging them back in.
      • Restart the camera
      1. Unplug the USB cable from the back of your camera
      2. Wait 10 seconds
      3. Plug the USB cable back into the power input port on your camera

      Please let us know if these troubleshooting steps help you to resolve your issue.

      Cheers,
      Riamie