Forum Discussion

CantScanQrCode's avatar
CantScanQrCode
Reel Rookie
3 months ago

Roku Indoor Camera SE Model CS1000X won't scan the QR code

I bought three of these cameras One connected perfectly fine The other two did not scan the QR code, I have tried plenty of things like searching up solutions, reading and finding solutions in the Ro...
smart home setup
RokuFelipB's avatar
RokuFelipB
Community Moderator
3 months ago

Hey CantScanQrCode​

Thanks for letting us know about the issue with scanning the QR on your Roku Indoor Camera. Just a quick note, the QR code on the screen will last for 5 minutes only.  Can you tell us a bit more about it so we can take a closer look?

  • Have you tried to wipe the camera lens and the mobile screen for a clearer vision?
  • Also, did you attempt to adjust the camera while scanning the QR code on the screen?
  • Could you try another mobile device to set up your cameras if the issue occurs?


In the meantime, feel free to visit here for more tips!

Please keep us posted!

Roku Community Team

  • CantScanQrCode's avatar
    CantScanQrCode
    Reel Rookie
    3 months ago

    I have tried the first 2 things that you have mentioned, I might be able to try another mobile device later today.

    Edit: Also I scanned the QR code as soon as it showed, which did not work. ( Within 5 minutes )

  • RokuSuzetteL's avatar
    RokuSuzetteL
    Community Moderator
    3 months ago

    Thanks for the update, CantScanQrCode 

    It appears that the issue occurs after trying some workarounds. Before trying another mobile device, try to adjust the brightness of your phone, either by increasing it or decreasing it. Trying it on a tablet, which has a larger screen, is better.

    Let us know how it goes!

    Roku Community Team