Forum Discussion

CarlyK101's avatar
CarlyK101
Newbie
3 years ago
Solved

Roku camera freezing up and can’t get them to stop

I have 2 Roku wired cameras. When I go to watch the recording it freezes up. how do I solve this. The cameras are up to date and have good Wi-Fi connection 
smart home events
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    We appreciate your patience while we investigated they you are experiencing with playback freezing. 

    Please be aware that we believe that we have found the root cause of the issue and expect this issue to be resolved in a future update release.

    Your patience and understanding in the meantime is much appreciated.


    Thanks,
    Danny

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

CarlyK101

Thanks for the post.

Can you please specify the issue you are experiencing? What exactly is freezing up? Is the Roku mobile app playback, the Roku Smart Home camera, or the mobile app itself? What are the exact steps to reproduce the issue you are experiencing?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Beartiedie's avatar
Beartiedie
Binge Watcher
3 years ago

Mine are freezing on event playback it, pays for a few seconds (3 to 4) then, freezes and skips to 7 to 8 seconds in the playback.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Hi Community users,

    Thanks for the posts.

    I have passed along your concerns to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.


    Thanks,
    Danny

    • mlm44's avatar
      mlm44
      Roku Guru
      3 years ago

      I have the same freezing issue with playing back the event recordings (image freezes from about 2 seconds until about 8 seconds into the recording) but only on my floodlight camera. The event recordings on my other Roku cameras (indoor and wired doorbell) do not freeze during playback. The floodlight camera is about 15 feet away from the WiFi router. The other cameras are as much as 50 feet away and don't have this issue.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        mlm44

        Thanks for the post.

        Please be aware that we are currently investigating the issue you are experiencing.

        Once more information is available, I'll be sure to update this Community thread.


        Thanks,
        Danny