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RokuAustin's avatar
RokuAustin
Community Manager
2 years ago

[Resolved][Smart Home app] Android log in issue

Update 3/3/24

We believe the issue accessing the Smart Home app on Android is now resolved. 

If you are unable to log in to your account while using the Android Smart Home App, you will need to update to the latest version, 2.7.1 through the Google Play store to resolve this issue.

If you're still experiencing an issue, go ahead and start a new thread so that we can help out. Thanks for your patience while we managed this disruption.

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We are aware of an issue affecting Android users attempting to log in to their account. You can still access your camera feeds from your connected Roku devices. We are working to resolve this issue and ask that you please try again later.

This issue only impacts customers who are not already logged into their Smart Home app. 

5 Replies

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  • BuildBetterDays's avatar
    BuildBetterDays
    Reel Rookie
    2 years ago

    Android devices continue to have issues with logging in despite the last ticket being marked as resolved. 

    • Carrots's avatar
      Carrots
      Binge Watcher
      2 years ago

      The phone seems to be working again. But trying to log in from Roku Smart Home Apps installed on other Android systems results in the same error: 

      Can't sign in

      Your email or password doesn't match our records

      Reset password

      Back to home page

       

      • Carrots's avatar
        Carrots
        Binge Watcher
        2 years ago

        DON'T LOG OUT. You may not get back on. Fortunately I had another non wireless device that was still "logged in" and I can now see my cams. Meanwhile, I'll keep trying until they fix this snafu.