Forum Discussion

CareenaD's avatar
CareenaD
Newbie
2 years ago
Solved

Re: Indoor cameras 360 moving on its own

I was watching tv one night and heard a strange noise, I turned to my left and saw my Roku camera panning the room and once it pointed at me it quickly went back to its original position. I freaked o...
  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi Community users,

    We would like to express our gratitude for your reports regarding the issue. We would like to inform you that we believe the problem has been resolved. We kindly request you to try again and see if you are still experiencing the same behavior.

    If the issue persists, please keep us informed by posting on this thread.

    Cheers,
    Rey

  • RokuMary-F's avatar
    RokuMary-F
    2 years ago

    Hi Community users,

    We believe this issue has been resolved for most users, if not all of them, thus in the interest of maintaining order, we will close this discussion now.

    If you are still experiencing this issue, go ahead and start a new thread, and shoot me a PM.

    This discussion will be closed and this post will be marked as solved. We appreciate your patience, and we also thank everyone who reported this.

    Happy Streaming! 

     

    Best regards,
    Roku Community Team

Lynchroyce4's avatar
Lynchroyce4
Newbie
2 years ago

I haven't indoor cameras 360 and I've noticed at the corner of my eye while I'm watching TV I see it moving on its own when it shouldn't be is that somebody hacking my camera or is it malfunctioning

  • firemshll's avatar
    firemshll
    Reel Rookie
    2 years ago

    I have the same issue. The rep I chatted with said to delete them and reinstall them. I did that and they still power cycle and spin around on their own. I wish I could find a solution. I really can’t afford to switch to a different brand of camera. 

    Roku - HELP US!!

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi firemshll,

      We appreciate your first post here in the Roku Community!

      Thanks for performing some troubleshooting steps with our Roku Support via chat to try to resolve the issue with your Roku Smart Home camera that is moving on its own. Motion tracking is only available on the Roku Indoor Camera 360 SE. This feature enables your camera to detect and track motion, making it a great option for monitoring pets or children in a large room. Whenever motion is detected, your camera will move to keep the object within the camera's field of view. Once the object is out of view or after 15 seconds of inactivity, the camera will return to its initial position or continue the pan-scan if one is in progress. If multiple objects are moving at the same time, your camera will follow the largest moving object. Motion tracking works together with your camera's motion detection zone. Everything outside of the motion detection zone is ignored and will not trigger motion tracking.

      You can turn on or off motion tracking in the Roku Smart Home app.

      1. Tap Home from the navigation bar.
      2. Select your camera.
      3. Tap More.
      4. Toggle or un-toggle motion tracking.

      The motion tracking icon is purple when it is on and gray when it is off. To learn more, check out this support article on how to adjust motion detection settings on your Roku Smart Home Camera.

      If the issue persists, we'd be more than happy to coordinate this with the relevant Roku team to further investigate and determine the cause. 

      With this being said, kindly provide us with the following details below:

      • Roku Smart Home device model, serial number, device ID, and current OS version. (Smart Home mobile app, > Account > Help)
      • Log ID (Live feed of your camera indoor 360 on the smart home app > Settings > Roku Support > Submit a log ID)

      Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further. We look forward to hearing back from you.

      All the best,
      Chel

      • Ks605's avatar
        Ks605
        Reel Rookie
        2 years ago

        I must be missing something?  Are you considering this resolved?   People are still having the issue.  At the moment the only resolution I see for my own, is to throw it in the trash, and remove the rest of my Roku devices as well.  I do not WANT to do this, but for my family’s safety, I feel it is necessary.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Lynchroyce4 

    Warmest of welcomes.

    Thanks for inquiring about support here in the Roku Community, and we'd be more than glad to assist. From here, we recommend following this step to restart your Roku Indoor Camera.

    Use the following steps to restart your Roku Indoor Camera SE, Roku Indoor Camera 360 SE, or Roku Outdoor Wired Camera SE.

    1. Unplug the USB cable from the back of your camera
    2. Wait 10 seconds
    3. Plug the USB cable back into the power input port on your camera

    After performing these steps, kindly check if you're still experiencing the same issue.

    Please let us know.

    Best wishes,
    Kash