Forum Discussion

Icelyndale's avatar
Icelyndale
Reel Rookie
3 years ago

"QR code incorrect" during doorbell camera setup

Got a new ISP and changed wifi settings. Deleted my Roku doorbell on the app and tried to reinstall. It scans the QR code then tries to connect for 5 minutes. I don't remember the first time it setup...
BobF2's avatar
BobF2
Newbie
2 years ago

I am also getting QR code is incorrect. I have a wired Roku doorbell that was working fine until it started flashing yellow.  I could not reconnect to Wi-Fi!  Help… 

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! BobF2,

    A warm welcome from the Roku Community!

    We are sorry to hear about the issue you reported and want to let you know that this is not the normal experience we expect from our products. We will get your issue resolved positively.

    We recommend performing some troubleshooting steps:

    1. Confirm that your Roku Smart Home app version is up to date.

    2. Power cycle the doorbell.

    • Flip the breaker switch that is powering the doorbell to the “OFF” position, wait 10 full seconds, and flip the breaker switch back to the “ON” position.

    3. Is there direct sunlight in the doorbell when setting up? If there is they may need to shade the area and phone while setting up as that may be causing it to detect incorrectly. 

    4. Factory reset doorbell.

    • Press in on the doorbell while also pushing it up to remove it from the backplate. This exposes the back wiring and setup button.
    • Press and hold the setup button until the status light turns solid yellow.
    • Once the light turns solid yellow, release the setup button and wait for the light to begin flashing again.
    • From there, set the doorbell up again as if it were a new device.

    Please keep us posted on what you find out and we will be happy to continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

    • Aircon618's avatar
      Aircon618
      Newbie
      2 years ago

      I am also having the doorbell say qr code incorrect. I have power cycled the doorbell. Completely removed it from the wiring. I have factory reset. I am connecting to a 2.4 wifi. I stand in front of the doorbell while showing it the qr code. Cannot get the doorbell to connect. I also installed 4 floodlight cameras. I have 1 out of the 4 floodlight cameras I cannot get to connect. 

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Aircon618,

        Thanks for getting in touch and for making your first post here in the Roku Community.

        We'll have reinforcement coming from our support team for further assistance. Please keep an eye on your email address, as they will be reaching you from there.

        Simply get back to us and let us know how things turned out.

        Regards,

        Rey