Hi John,
Thank you for your advice. I performed all the steps with the same results. The one thing is I could never get my status light to be solid yellow. It just starts flashing yellow and says "ready to connect." I'm sure there is some problem with it connecting to my wifi but I can't divine what that is. I don't know who to talk to about it.
Hi Icelyndale,
Thanks for keeping us posted!
You seem to have done plenty of fantastic troubleshooting at this point. We have passed along your information to our Support team. They will reach out to you.
If there is anything else we can do to help you, please let us know.
Best regards,
John
