Forum Discussion

Dfresh567's avatar
Dfresh567
Roku Guru
11 months ago
Solved

Paid for 2 cameras for a year, just got a 3rd, subscription end in Jan. What to do?

I currently have 2 cameras paying 40 each for a year making 80 in total with the year ending mid January. I just got a 3rd camera. When looking at the pricing scale after 2 cameras it makes sense to ...
  • RokuRiamie-D's avatar
    RokuRiamie-D
    11 months ago

    Hi Dfresh567,

    Thanks for posting in the Roku Community!

    We sincerely appreciate your interest in enhancing your home security by adding your Roku Smart Home camera and subscription. This step will help you stay connected and monitor your space more effectively.

    To ensure you get the most out of your Roku Smart Home camera subscription, we recommend not waiting until mid-January for your current plan to expire. You have the flexibility to upgrade your subscription at any point during the year.

    When you choose to upgrade, rest assured that the cost will be prorated. This means you’ll only be charged for the additional time remaining on your current subscription. This way, you can enjoy enhanced features without losing any value from your existing plan.

    To learn more about the Roku Smart Home subscription you can visit our Roku Support article: How to sign up for and manage a Roku Smart Home Subscription for cameras & doorbells | How to change or transfer a Roku Smart Home Subscription

    We hope you find this information helpful. Please let us know if there's anything else you would like to address.

    Regards,
    Riamie

Dfresh567's avatar
Dfresh567
Roku Guru
11 months ago

RokuRiamie-D 

Perfect! That answers the question. I'm going to move forward with setting up and updating my subscription. Thanks for the answer and for the link to help with the process!

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
11 months ago

Hi Dfresh567,

Thanks for the response!

We are glad you find our information helpful and we are happy to help. Please don't hesitate to contact us again if you have concerns that you want to address.

For further Roku support, you can:

  • Create a post here in the Roku Community
  • Check out the dedicated Roku Contact Us page for device or account issues.
  • Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page

Thank you for your understanding and continued participation in our community!

Regards,
Riamie

  • Dfresh567's avatar
    Dfresh567
    Roku Guru
    11 months ago

    RokuRiamie-D 

    Never a bad thing to have multiple options. Thank you for the resources!