Forum Discussion

RJ34120's avatar
RJ34120
Channel Surfer
2 years ago
Solved

Outdoor Roku - Motion Detection Issues

I have a new Outdoor Camera setup at our home in Florida.  I have the camera with a solar panel and a subscription.  The first issue I have been noticing is that when motion is detected and recorded...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for keeping us posted, RJ34120 

    Since you've mentioned that the camera only records motions that are detected in the middle view it might be that your camera is positioned to have a wide view but only detects motion in a specific area. The detection zone feature allows you to define a specific area where your device will detect movement. Everything outside of the zone is ignored and will not trigger an event recording.

    You can define the motion detection zone in the smart home app.

    1. Tap Home from the navigation bar
    2. Select your camera or doorbell
    3. Tap Settings in the corner
    4. Tap Detection settings
    5. Tap Detection zone
    6. Toggle the detection zone on
    7. Tap and drag to select the motion detection zone
    8. You can tap Undo to revert recent changes or tap Clear to remove all selected grids

    Please keep us posted on what you find out. 

    All the best,
    Kash

RJ34120's avatar
RJ34120
Channel Surfer
2 years ago

This is a still from the video which starts out black, switches to night vision and then black again.  I'd love to send you the videos that show the problems with AUTO set.  Issue occurred 9-14-2023.  The camera is new, and this video was taken withing a few days to a week of mounting the camera.  It works fine with the exception of missing the initial motion and not being able to use AUTO mode.  I get a strong signal and the firmware is all up to date.

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Thanks for keeping us posted, RJ34120 

Since you've mentioned that the camera only records motions that are detected in the middle view it might be that your camera is positioned to have a wide view but only detects motion in a specific area. The detection zone feature allows you to define a specific area where your device will detect movement. Everything outside of the zone is ignored and will not trigger an event recording.

You can define the motion detection zone in the smart home app.

  1. Tap Home from the navigation bar
  2. Select your camera or doorbell
  3. Tap Settings in the corner
  4. Tap Detection settings
  5. Tap Detection zone
  6. Toggle the detection zone on
  7. Tap and drag to select the motion detection zone
  8. You can tap Undo to revert recent changes or tap Clear to remove all selected grids

Please keep us posted on what you find out. 

All the best,
Kash

  • RJ34120's avatar
    RJ34120
    Channel Surfer
    2 years ago

    If you look at the still frame (photo) that I uploaded, you can see the green box defining my motion sensing area.  I don't think that is the problem.

    • RJ34120's avatar
      RJ34120
      Channel Surfer
      2 years ago

      I added 32GB sd cards to my outdoor camera and the base.  The app recognizes both the sd cards and shows 0 of 29.71GB and I formatted them using the Roku App, but I don't see any options anywhere to set up continuous recording.