Forum Discussion

Lockheart's avatar
Lockheart
Newbie
6 months ago

Outdoor camera won't connect to Wi-Fi

I just bought an outdoor wired camera and I have the roku app installed, try setting it up and I put in my wifi password and after a few it says can't connect.  I'm running Starlink internet... Why won't it connect?

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    6 months ago

    Hi Lockheart,

    Welcome to the Roku Community!

    Thanks for letting us know about the issue with your Roku Camera not connecting to the internet during setup. We would be more than willing to sort this out for you.

    Let's see if this will work for you.

    Restart your device:

    1. Unplug the USB cable from the back of your camera
    2. Wait 10 seconds
    3. Plug the USB cable back into the power input port on your camera

    Restart your router and modem

    1. Unplug the power cable from the power outlet.
    2. Wait for 10 seconds.
    3. Plug it back and wait until it loads before you connect again the camera.

    For more details, please visit our Roku Support article: How to set up your Roku Outdoor Wired Camera SE

    We hope you find this information helpful. Please let us know if the issue persists.

    Cheers,
    Riamie