Forum Discussion

Rattlehead73's avatar
Rattlehead73
Binge Watcher
9 months ago

Mute notifications Rule has stopped working

I’ve noticed my mute notifications rules have stopped working since the recent update.   
RokuReynan-L's avatar
RokuReynan-L
Retired Moderator
9 months ago

Hi, Rattlehead73.

Greetings from the Roku Community!

Thanks for letting us know that you're having an issue with the rules. We're here to help.

Could you please try to recreate the rule? Let's see if that would make any difference.

Please keep us posted.

Thanks,
The Roku Community Team

  • Rattlehead73's avatar
    Rattlehead73
    Binge Watcher
    9 months ago

    I did try that, as recreating the rule has solved this issue for me in the past. Unfortunately, it didn't solve it this time.

    I have two rules, applied to all cameras.

    Mute notifications (7am-7pm)

    Unmute notifications (7pm-7am).

    • Rattlehead73's avatar
      Rattlehead73
      Binge Watcher
      9 months ago

      Today notifications are working as they should. Strange.

    • Rattlehead73's avatar
      Rattlehead73
      Binge Watcher
      9 months ago

      I spoke too soon.

      Yesterday the mute notifications rules wasn’t working at all. I was getting notifications during hours that they should’ve been muted.

      Today, I’m not getting any notifications at all. I just walked in front of three different cameras. Events were recorded, but no notifications were sent.

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        9 months ago

        Hi, Rattlehead73.

        Thanks for getting back to us! 

        We appreciate you providing us with this information. We're here to provide some steps you can try.

        Could you please try to uninstall and reinstall the app? Let's see if that would make any difference.

        Please keep us posted.

        Thanks,
        The Roku Community Team