Forum Discussion

Dalecway2's avatar
Dalecway2
Reel Rookie
9 months ago
Solved

IPcamera viewer pro app on Roku

I have an app on my Roku called ipcamera viewer pro. It has options to backup the camera settings but I am not able to get the backup to work. Has anyone else had this problem?

  • RokuRiamie-D's avatar
    RokuRiamie-D
    9 months ago

    Hi Dalecway2,

    Welcome to the Roku Community!

    Thank you for letting us know about the issue you’re having with the IPcamera Viewer Pro app on your Roku streaming device where you weren’t able to get the backup to work with the Roku Smart Home camera. We are here to provide you with further details about this.

    Please note that the Roku Smart Home app is a dedicated application specifically designed for use with Roku smart home cameras. While it’s possible that your IP camera Viewer Pro might be compatible with these cameras, it's important to manage your expectations, as it may not deliver the optimal performance or features that you would experience with the Roku Smart Home app. To get the best results and full functionality from your Roku cameras, it is recommended to use the official app designed for them.

    We hope you find this information helpful.

    Thanks,
    Riamie

  • renojim's avatar
    renojim
    9 months ago

    Dalecway2, you've posted in the wrong area.  This section of the "community" is only for Roku Smart Home products, hence the confusion.  Try posting in the Channels and viewing section and tag ioan  (the developer of the app).  No one at Roku can help you other than giving the same boilerplate about removing/restarting/reinstalling.

3 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    9 months ago

    Hi Dalecway2,

    Welcome to the Roku Community!

    Thank you for letting us know about the issue you’re having with the IPcamera Viewer Pro app on your Roku streaming device where you weren’t able to get the backup to work with the Roku Smart Home camera. We are here to provide you with further details about this.

    Please note that the Roku Smart Home app is a dedicated application specifically designed for use with Roku smart home cameras. While it’s possible that your IP camera Viewer Pro might be compatible with these cameras, it's important to manage your expectations, as it may not deliver the optimal performance or features that you would experience with the Roku Smart Home app. To get the best results and full functionality from your Roku cameras, it is recommended to use the official app designed for them.

    We hope you find this information helpful.

    Thanks,
    Riamie

    • Dalecway2's avatar
      Dalecway2
      Reel Rookie
      9 months ago

      Very funny. I don’t use the Roku smart home app, nor do I use any Roku cameras. My issue is about an app called IP Cam Viewer  Pro that runs on my Roku.

      • renojim's avatar
        renojim
        Community Streaming Expert
        9 months ago

        Dalecway2, you've posted in the wrong area.  This section of the "community" is only for Roku Smart Home products, hence the confusion.  Try posting in the Channels and viewing section and tag ioan  (the developer of the app).  No one at Roku can help you other than giving the same boilerplate about removing/restarting/reinstalling.