Forum Discussion

Kerrissa12's avatar
Kerrissa12
Newbie
6 months ago

Indoor Camera won’t set up after changing Wi-Fi

I just change wifi places and both my cameras won’t set up. I have removed them off my smart home app. The light goes from red to blue as soon as I turn it on. It’s not saying ready to connect or any...
smart home wifi
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
5 months ago

Hey Labarr and Kerrissa12 

Thanks for posting!

We appreciate the troubleshooting steps you took to fix the issue with your Roku camera. We're here to look closely into the issue.

Share with us some details:

  • Exact models of your Indoor Cameras
  • Firmware version of your cameras
  • Smart Home App Version

Also, by factory resetting the camera, ensure that you press and hold the Setup button for 10 seconds. For more tips, click here.

Looking forward to your response.

Roku Community Team

Nottoday2025's avatar
Nottoday2025
Reel Rookie
5 months ago

I too got a WiFi router and I have not moved to a new location and my indoor camera was working fine until I changed my WiFi . Also, I’m connected to the 2.4GHZ on my phones wifi 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    5 months ago

    Thanks Nottoday2025,

    We'd like to coordinate this with our team. Share with us the following:

    • Affected Camera model
    • Camera MAC address or Device ID
    • Internet service provider
    • Camera firmware version and app version
    • Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
    • Troubleshooting steps taken

    Looking forward to your response.

    Roku Community Team

    • Nottoday2025's avatar
      Nottoday2025
      Reel Rookie
      5 months ago
      • MODEL: CS1000x
      • Input SV     1A
      • Made in Vietnam
      • IC: 25466-WYZEC3A
      • FCC ID : 2AUIUWYZRC3
      • DEV ID : SOS521488GD61
      • Mac: 7C67AB60887
      • INTERNET Provider : AT&T

       

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        5 months ago

        Nottoday2025,

        Thanks for providing the requested details. Could you also provide us with the troubleshooting steps that you have tried to fix the issue?

        Thanks again.

        Roku Community Team