Forum Discussion

ConstanceBeasle's avatar
ConstanceBeasle
Binge Watcher
2 years ago

Indoor camera randomly disconnected

I have 3 Roku Indoor Cameras and one of them went offline and I can't get it back online. I've tried it right next to my router, I've power cycled, I've reset it, when I try setup again it scans the ...
ConstanceBeasle's avatar
ConstanceBeasle
Binge Watcher
2 years ago

Also, I have uninstalled and reinstalled the app on my phone, restarted my router, it will record events but I cannot see a live screen as it keeps saying it's not connected and I also cannot change any settings due to it saying it is disconnected.

KryptonKaladin's avatar
KryptonKaladin
Newbie
2 years ago

Same issues. Just went out

  • mtwrangler's avatar
    mtwrangler
    Binge Watcher
    2 years ago

    Check Wyze cam announcement 

     

     

    Gwendolyn
    Today at 20:35

    SERVICE STATUS UPDATE

    12/01/23 7:26 PM PT - We are currently receiving reports of cameras offline or not able to connect. We are currently looking into the issue and will have an update as soon as we have some more information. Thank you for your patience.
     
    I have both Wyze and Roku cameras, and they are all acting the same, dropping like flies and cannot reconnect, or reattach via new setup.
    • ConstanceBeasle's avatar
      ConstanceBeasle
      Binge Watcher
      2 years ago

      Thank you for that info! 

      • mtwrangler's avatar
        mtwrangler
        Binge Watcher
        2 years ago

        You are welcome. Wyze is much better at keeping customers informed, as well as a lot less problems with updates and programming firmware.

        I cannot view live feed, the cams say they are disconnected but will randomly send a notification and a video of what ever triggered it at that particular time.  I can view that stored video, but back to live view, there's nothing but " blab blab restart", reinstall" disconnected, reboot your router" nonsense.

    • RokuMaryEF's avatar
      RokuMaryEF
      Community Moderator
      8 months ago

      Hey everyone,

      It looks like this issue has been resolved for most users!

      If you're still experiencing this issue:

      • Start a new thread in the Community.

      We'll be closing this discussion now.

      Thanks for your patience! 

      Best,

      The Roku Community Team

  • ConstanceBeasle's avatar
    ConstanceBeasle
    Binge Watcher
    2 years ago

    I checked the firmware versions for the working and non-working cameras and they're all the same version and all are updated. It just doesn't make sense why 2 of them would work fine and 1 of them isn't showing as online.

    • PghNana's avatar
      PghNana
      Channel Surfer
      2 years ago

      Same issue here. Have 2 indoor cameras - 1 “offline” - tried the usual troubleshooting to no avail. 

      • ConstanceBeasle's avatar
        ConstanceBeasle
        Binge Watcher
        2 years ago

        I've been watching the Wyze website and it looks like the issue is being worked on. Maybe they'll get it figured out soon. I'm guessing the "partner service" is Roku.