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UncleNine's avatar
UncleNine
Roku Guru
3 years ago
Solved

I have searched and followed directions to cancel Smart Home Trial. They make it VERY hard.

I have searched and followed the directions to cancel Smart Home Trial. There is nothing anywhere that shows the  trial and shows how to cancel.  They make it VERY hard. HOW DO I DO THIS ???  How do I cancel the trial/cancel subscription without being charged. 

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    UncleNine

    Thanks for the inquiry.

    You can cancel a Smart Home subscription with the following steps:

    1. Sign in to your Roku account
    2. Select Manage your subscriptions
    3. Under Active subscriptions, select Roku Smart Home Subscription
    4. Select Manage subscription
    5. Uncheck all cameras and doorbells
    6. Review your changes and select Cancel subscription

    For more details about cancelling a Smart Home subscription, visit our support page here: Sign up for a Roku Smart Home Subscription

    Hope that helps.


    Thanks,
    Danny

5 Replies

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    UncleNine

    Thanks for the inquiry.

    You can cancel a Smart Home subscription with the following steps:

    1. Sign in to your Roku account
    2. Select Manage your subscriptions
    3. Under Active subscriptions, select Roku Smart Home Subscription
    4. Select Manage subscription
    5. Uncheck all cameras and doorbells
    6. Review your changes and select Cancel subscription

    For more details about cancelling a Smart Home subscription, visit our support page here: Sign up for a Roku Smart Home Subscription

    Hope that helps.


    Thanks,
    Danny

    • UncleNine's avatar
      UncleNine
      Roku Guru
      3 years ago

      I wish to cancel the TRIAL before it becomes a subscription.  How do I do THAT?

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        UncleNine

        Thanks for the post.

        Have you tried following the steps outlined my previous post? 

        Please keep us posted and we will be able to assist you further.


        Thanks,
        Danny

    • Notalicealyce's avatar
      Notalicealyce
      Newbie
      2 years ago

      While under free 14 day trial it does not show up under my subscriptions, therefore I can’t cancel before it ends!!!

      • 3tens's avatar
        3tens
        Newbie
        2 years ago

        Before my trial had ended I put a card on file that I wasn't using one that I didn't have money on and when it was time to pay for the subscription and no money was on my card, the subscription cancelled itself. It tried taking money off that card 3 times before it cancelled my subscription. That was the only way I was able to get out of my subscription