Forum Discussion

UncleNine's avatar
UncleNine
Roku Guru
3 years ago
Solved

I have searched and followed directions to cancel Smart Home Trial. They make it VERY hard.

I have searched and followed the directions to cancel Smart Home Trial. There is nothing anywhere that shows the  trial and shows how to cancel.  They make it VERY hard. HOW DO I DO THIS ???  How do ...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    UncleNine

    Thanks for the inquiry.

    You can cancel a Smart Home subscription with the following steps:

    1. Sign in to your Roku account
    2. Select Manage your subscriptions
    3. Under Active subscriptions, select Roku Smart Home Subscription
    4. Select Manage subscription
    5. Uncheck all cameras and doorbells
    6. Review your changes and select Cancel subscription

    For more details about cancelling a Smart Home subscription, visit our support page here: Sign up for a Roku Smart Home Subscription

    Hope that helps.


    Thanks,
    Danny

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

UncleNine

Thanks for the inquiry.

You can cancel a Smart Home subscription with the following steps:

  1. Sign in to your Roku account
  2. Select Manage your subscriptions
  3. Under Active subscriptions, select Roku Smart Home Subscription
  4. Select Manage subscription
  5. Uncheck all cameras and doorbells
  6. Review your changes and select Cancel subscription

For more details about cancelling a Smart Home subscription, visit our support page here: Sign up for a Roku Smart Home Subscription

Hope that helps.


Thanks,
Danny

Notalicealyce's avatar
Notalicealyce
Newbie
2 years ago

While under free 14 day trial it does not show up under my subscriptions, therefore I can’t cancel before it ends!!!

  • 3tens's avatar
    3tens
    Newbie
    2 years ago

    Before my trial had ended I put a card on file that I wasn't using one that I didn't have money on and when it was time to pay for the subscription and no money was on my card, the subscription cancelled itself. It tried taking money off that card 3 times before it cancelled my subscription. That was the only way I was able to get out of my subscription