Forum Discussion

Jessieharless's avatar
Jessieharless
Reel Rookie
2 years ago
Solved

How to contact Roku Support?

I’ve had my Roku items for a few months now. I have two cameras, they worked great a new days maybe a week. Then started to say it couldn’t connect half of the time, then not at all. Couldn’t update ...
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! Bradharter,

    Thank you for posting on the Roku Community!

    We understand your confusion about this charge to your account. No worries; our billing team would be happy to assist you directly. You can reach them by phone or live chat here, and choose the option for "Accounts, Payments, and Subscriptions."

    How to Find Your Active Roku Subscriptions

    • Roku Website: Sign in to my.roku.com and go to "My Subscriptions." Here, you can manage your Roku subscriptions, including updating them or canceling them by turning off auto-renew.
    • Roku Device: Go to the channel and select "Manage Subscription" to see the renewal date and manage options. If you don't see this option, it's not billed by Roku. 
    • Roku Mobile App: Click on "Account" and then "Payments & Subscriptions" to view and manage your Roku subscriptions.

    Review your subscriptions and other charges:

    Free Trial: Free trials automatically become paid subscriptions. Cancel before the last day of the free trial. To avoid charges, you must cancel your subscription on or before the last day of the free trial period.

    Multiple users: If you share your Roku device with others, you may want to create a Roku PIN to protect against unauthorized purchases in the future.

    Multiple accounts: You may have more than one Roku account and have purchased or signed up for the subscription through a different account.

    Thanks,
    Arjiemar

Bradharter's avatar
Bradharter
Newbie
2 years ago

I have been double charged. I need to talk with someone to get a refund

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! Bradharter,

Thank you for posting on the Roku Community!

We understand your confusion about this charge to your account. No worries; our billing team would be happy to assist you directly. You can reach them by phone or live chat here, and choose the option for "Accounts, Payments, and Subscriptions."

How to Find Your Active Roku Subscriptions

  • Roku Website: Sign in to my.roku.com and go to "My Subscriptions." Here, you can manage your Roku subscriptions, including updating them or canceling them by turning off auto-renew.
  • Roku Device: Go to the channel and select "Manage Subscription" to see the renewal date and manage options. If you don't see this option, it's not billed by Roku. 
  • Roku Mobile App: Click on "Account" and then "Payments & Subscriptions" to view and manage your Roku subscriptions.

Review your subscriptions and other charges:

Free Trial: Free trials automatically become paid subscriptions. Cancel before the last day of the free trial. To avoid charges, you must cancel your subscription on or before the last day of the free trial period.

Multiple users: If you share your Roku device with others, you may want to create a Roku PIN to protect against unauthorized purchases in the future.

Multiple accounts: You may have more than one Roku account and have purchased or signed up for the subscription through a different account.

Thanks,
Arjiemar