Forum Discussion

SilverRain79's avatar
SilverRain79
Reel Rookie
9 months ago

Google Assistant unable to manage Roku Cameras

I just bought 4 Roku cameras and a doorbell bc it said they work with Google assistant. Unfortunately I am unable to do ANYTHING with them except turn them on. If I attempt to turn them off via Googl...
SilverRain79's avatar
SilverRain79
Reel Rookie
9 months ago

Yes, that is correct. My doorbell and cameras are all connected to my Google Home account.

Also note that 2 Factor Authentication is disabled on my account via Roku.com, however the Roku Smart Home App apparently has native 2FA that I am unable to turn off. There was a post/resolution that suggested turning off 2FA, which I am unable to do. 

I've tried deleting and re-adding the devices, unlinking and relinking accounts... Nothing has worked.

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
9 months ago

Hi SilverRain79,

Thanks for the response!

We would like to coordinate this with our Roku-appropriate team for review. Kindly provide us with the following details:

  • What make and model of phone/tablet are you using?
  • Are you getting the error message "The (camera or cameras) has a security restriction" from your mobile device or from a Google Home device, such as a speaker?
  • Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

We look forward to your response.

Cheers,
Riamie