Forum Discussion

SilverRain79's avatar
SilverRain79
Reel Rookie
9 months ago

Google Assistant unable to manage Roku Cameras

I just bought 4 Roku cameras and a doorbell bc it said they work with Google assistant. Unfortunately I am unable to do ANYTHING with them except turn them on. If I attempt to turn them off via Googl...
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
9 months ago

Hi SilverRain79,

Thanks for posting in the Roku Community!

We get that you are trying to use Google Assistant on your Roku camera. We would be more than willing to assist you with this.

We would like to take a closer look at this issue and confirm that we are on the same page.
You have connected your Roku camera to Google Assistant, but when you try to control it and turn it off using Google Assistant, you receive an error message stating, "The camera or cameras has a security restriction." Is that correct?

Please keep us posted.

Thanks,
Riamie

SilverRain79's avatar
SilverRain79
Reel Rookie
9 months ago

Yes, that is correct. My doorbell and cameras are all connected to my Google Home account.

Also note that 2 Factor Authentication is disabled on my account via Roku.com, however the Roku Smart Home App apparently has native 2FA that I am unable to turn off. There was a post/resolution that suggested turning off 2FA, which I am unable to do. 

I've tried deleting and re-adding the devices, unlinking and relinking accounts... Nothing has worked.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    9 months ago

    Hi SilverRain79,

    Thanks for the response!

    We would like to coordinate this with our Roku-appropriate team for review. Kindly provide us with the following details:

    • What make and model of phone/tablet are you using?
    • Are you getting the error message "The (camera or cameras) has a security restriction" from your mobile device or from a Google Home device, such as a speaker?
    • Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

    We look forward to your response.

    Cheers,
    Riamie