Forum Discussion

Unhuik's avatar
Unhuik
Newbie
8 months ago

Camera not recording, only taking images

how is it possible that I never have a problem then out of nowhere it took a still shot when it never does. It recorded her coming in but not coming out from the other side of my room. And it always does. So it recorded her coming in n going to other side of room. Next 1 still photo of her coming out not video? But why?  Next video of her bent over by the camera plug so it didn’t show her coming out from the corner room and going to other side by the camera plug in. I’m assuming she unplugged then re plugged it so it lost the footage of her n only took a photo n started recording when she was by the cameras to unplug it. She has stolen from me before and I she stole something again. She isn’t suppose to be in my room especially on the other side. Please help. I don’t have issues with camera except this one time 

  • jessicagraf2019's avatar
    jessicagraf2019
    Newbie
    5 months ago

    Still having this issue? It’s December 17 2024 for me here and I’m having the exact problem with my two cams SMH 

      • Nooj's avatar
        Nooj
        Channel Surfer
        5 months ago

        It fixed itself, I swear im

        about to look into another camera company, no more motion tagging, one of my camera won’t turn on anymore. I’m done with Roku.

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      5 months ago

      Hi jessicagraf2019,

      Welcome to the Roku Community!

      Thank you for letting us know that your Roku camera is not video recording events and is just showing images. No worries, we would be more than willing to assist you with this.

      Let's see if this will work for you:
       
      Uninstall the Roku Smart Home app and when logging back in after you reinstall the app, we suggest you try the following:
      1. At the app's log-in screen, do not click "Sign in as" when the email address is already filled in.
      2. Instead, click "Use a different Roku account" at the bottom.
      3. Enter the email address (use the same one as it showed up on the previous page).
      4. Enter the account password and hit Sign in.
      This will sign in as new again and bypass the saved credentials. After signing in, leave the smart home app lock the phone trigger motion on the camera, and see if you will get an event recording now. (event/notification may take up to a minute to come through)
       
      We hope to get this sorted out soon. Please let us know if the issue persists.
       
      Cheers,
      Riamie
      • MsJax's avatar
        MsJax
        Newbie
        5 months ago

        Was that answer a joke? That does absolutely nothing! What did I just get myself into? POS camera

         

  • Nooj's avatar
    Nooj
    Channel Surfer
    5 months ago

    My indoor camera stopped recording tonight , has anyone else’s all of a sudden done the same? It started around 11:20 on 12/17/24.

    • Peteengland's avatar
      Peteengland
      Newbie
      5 months ago

      mine has done the exact same thing. Customer service sucks. You won’t get any answers there. I’ve tried everything to fix it and nothing works