Forum Discussion

Unhuik's avatar
Unhuik
Newbie
2 years ago
Solved

Camera not recording, only taking images

how is it possible that I never have a problem then out of nowhere it took a still shot when it never does. It recorded her coming in but not coming out from the other side of my room. And it always ...
  • RokuRiamie-D's avatar
    RokuRiamie-D
    10 months ago

    Hi jessicagraf2019,

    Welcome to the Roku Community!

    Thank you for letting us know that your Roku camera is not video recording events and is just showing images. No worries, we would be more than willing to assist you with this.

    Let's see if this will work for you:
     
    Uninstall the Roku Smart Home app and when logging back in after you reinstall the app, we suggest you try the following:
    1. At the app's log-in screen, do not click "Sign in as" when the email address is already filled in.
    2. Instead, click "Use a different Roku account" at the bottom.
    3. Enter the email address (use the same one as it showed up on the previous page).
    4. Enter the account password and hit Sign in.
    This will sign in as new again and bypass the saved credentials. After signing in, leave the smart home app lock the phone trigger motion on the camera, and see if you will get an event recording now. (event/notification may take up to a minute to come through)
     
    We hope to get this sorted out soon. Please let us know if the issue persists.
     
    Cheers,
    Riamie
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
10 months ago

Hi jessicagraf2019,

Welcome to the Roku Community!

Thank you for letting us know that your Roku camera is not video recording events and is just showing images. No worries, we would be more than willing to assist you with this.

Let's see if this will work for you:
 
Uninstall the Roku Smart Home app and when logging back in after you reinstall the app, we suggest you try the following:
  1. At the app's log-in screen, do not click "Sign in as" when the email address is already filled in.
  2. Instead, click "Use a different Roku account" at the bottom.
  3. Enter the email address (use the same one as it showed up on the previous page).
  4. Enter the account password and hit Sign in.
This will sign in as new again and bypass the saved credentials. After signing in, leave the smart home app lock the phone trigger motion on the camera, and see if you will get an event recording now. (event/notification may take up to a minute to come through)
 
We hope to get this sorted out soon. Please let us know if the issue persists.
 
Cheers,
Riamie
MsJax's avatar
MsJax
Newbie
9 months ago

Was that answer a joke? That does absolutely nothing! What did I just get myself into? POS camera