RokuJohnB
These are the major issues I'm having with all of my devices since the firmware and app update.
Microphone on phone is turned on when live viewing the camera and sound is always muted
No longer recognizing an SD card is inserted in device after device is deleted and reinstalled per troubleshooting methods.
Connections to live stream. Wont work on TV or on App unless I click the on/off cycle button in the app to switch the device off and on. It then shows a live stream for a while. This means the device is connected, just not streaming properly.
RokuJohnB
Notifications do not come, or they come sometimes an hour or two hours later. Example. At 6:30 pm I receive a person and vehicle notification for 5:08 pm. This happens all the time now at random times or I get zero smart notifications.
Smart notifications not working properly. Example. My two front cameras face the street. I have vehicle notifications turned off, yet every time a car passes, vehicle notifications show up in the app and a car passes every 30 seconds on my street. This is also new since update and clogs up the app with constant vehicle notifications even though they are turned off.
Motion recording wont turn off in smart notifications. Example. In the notification menu, I uncheck "other motion" and back out. When I go back in, it is checked again and always notifies for "other motion" instead of just the smart notifications I want. This also happens with all the cameras and started when the apps UI changed.
Scheduled restarts fail randomly. The cameras seem to disconnect from the cloud randomly and cease to work or record anything.
Images are always very blurry and zoomed in on streaming devices and sometimes the app when in live view. History is missing for hours at a time even though I have my cameras set to record all motion constantly but to only notify for smart events. Cameras are often showing a solid blue light instead of red showing cloud issues.
Timestamps are not showing up even though they are toggled on in the app. Sometime they appear when they are toggled on and off and back on again, but then they disappear. They are not showing up at all on the streaming devices like they used to.
Sound is always off even when turned on, the app never remembers the settings like it used to. Also, on a couple of cameras when I turn on live view and exit my camera on my phone stays on even after I've exited the app draining the phone battery. this happens on multiple devices that the app is installed on.
Sound doesn't always record even though it's toggled on in the app and many more glitches since the updates.
All these problems and more started with FIRMWARE 6.0.0 build-32-FD and the android app change. The app looked completely different a week ago and all these problems started happening.
Devices affected: All indoor and outdoor wired video cameras
Device not affected: Wired video doorbell.
