Anyone else have issues? My system must have updated to this new firmware and I have had nothing but issues since. The user-face is changed and most definitely not user friendly. Terrible connection issues. Always buffers and loses connection. I’m terribly frustrated with this. I have 2 wired outdoor cameras and a wireless outdoor camera that have not updated and no issues whatsoever.

Hi Roku Community users, Thank you for your patience and for reporting the recent issues with the Roku Camera. We’re happy to inform you that we believe the connection and buffering problems following the recent update have been resolved. Resolution: We suggest restarting your Roku Smart Home device to see if it resolves the issue. For detailed instructions on how to restart your device, please refer to this Roku Support FAQ: How to fix Roku Smart Home device software update issues | Official Roku Support If you are still experiencing any issues, please help us troubleshoot by providing the following information: Affected Devices: Specify the Roku devices you are using. Log ID: On your camera, go to the settings gear > support > submit log. Firmware Version: Let us know the firmware version currently installed on your camera. Your feedback is invaluable in ensuring we provide the best experience possible. Thanks for being a part of our community! Best regards,The Roku Community Team

[6.0] Camera is slow and disconnecting after the recent update.

roberttabs1
Reel Rookie
10 months ago
As the original poster stated, they worked fine BEFORE. Now they are not. Mine worked amazing! I bragged about roku cameras. I definitely wouldn’t NOW. I can’t get mine to load. Constant reconnect. This wasn’t like this days ago !
- jschonauer
  Binge Watcher
  10 months ago
  Im literally on Roku chat support now they ended while we were troubleshooting. I do not like Roku anymore these cameras were my favorite but after this update they are trash!!!
monty643
Channel Surfer
10 months ago
why is this not fixed? i have 3 cameras and all of them are completely useless at this point! it is clearly a issue with you removing features! i had zero problems that i could not handle with these cameras. all of a sudden though you pump out some complete garbage software and everyone is pissed. should we expect a resolution or do i need to find me a new brand ? this is unexpectable, i do not see any acknowledgment of failure. are you even trying to fix this ? **bleep** you all
- jschonauer
  Binge Watcher
  10 months ago
  If you like the camera itself, Wyze has very similar cameras. I’ve gotten a few from them and they work great.
  - FC75
    Streaming Star
    10 months ago
    I may try those because it’s crazy how they are not recognizing the issue. I pay for my subscriptions and honestly we deserve a credit.
EricGT35
Newbie
10 months ago
Latest software completely turned, Smart Home Roku into garbage!
reptem1970
Roku Guru
10 months ago
Same issues, over 24 hours now, motion settings won't turn off, cameras are only working sometimes, and not working correctly. Not sure how they could make this big of a mistake on an app and firmware upgrade, but the system is completely useless.
- RokuERey
  Retired Moderator
  10 months ago
  Greetings Community users,
  
  Thank you for sharing. We sincerely apologize for any inconvenience this may have caused. I have forwarded this report to the appropriate Roku team for further review with the utmost concern.
  
  We'll make sure to keep this thread posted for any updates.
  
  Regards,
  Rey
  - reptem1970
    Roku Guru
    10 months ago
    I just noticed my firmware is 6.0.0 Build 32 - FD. It bricked one of my cameras, just a blue status light and won't even let me reset it. All the other cameras work intermittently and the settings won't save in the new app. The cloud is constantly disconnecting. Basically the entire security system is compromised for the last 24 hours and counting. All because of an app and firmware update smh...Why Roku? Why????
TopherLee
Reel Rookie
10 months ago
The new firmware seems to be a forced update, and pure garbage at that. I have two inside camera's and one outdoor wireless camera that utilizes a hub for connectivity. The outdoor camera loads my video just fine but the two indoor cameras are on the 6.0.0 32-FD firmware and they are taking 4 times longer to load, the sound is automatically turned off, I have to continually turn the sound back on, the UI for the round loading is different. This update had to be some alpha build that they accidentally pushed out, because I've never had such an issue. And that's when the camera's choose to actually load. It's about an 80/20 percentage whether they'll actually load or display the reconnect screen.
- reptem1970
  Roku Guru
  10 months ago
  Yeah it's bad. All but one are connecting now, but the video doesnt load and alerts are all random. when i turn off motion and back out its back on, the sounds always muted, and one of my cameras wont connect, wont reset, just has a solid blue light now. this is crazy they didn't test this first lol
  - Jsalmon22
    Reel Rookie
    10 months ago
    And good luck, trying to find a resolution through customer service. Nothing but issues since the update. Nor does anyone have the extra time to try and find someone to help you with it. Very frustrating.
SazJ24
Newbie
10 months ago
Currently having the same issue with this firmware. None of cameras work correctly. They either don't load at all or are glitchy when they do. They don't pick up motion as frequently. Can't login half the time. They were working perfectly fine before today.

I, actually, just bought 2 new cameras because I was going to switch completely from Ring. Guess I won't be giving up that subscription so quickly
RetiredIT
Newbie
10 months ago
Ok so it's obviously a Roku system issue. Where are the communications from the support staff? I used to work in IT before retiring this is totally unacceptable. Come on Roku, it's time to step up your game here.
monty643
Channel Surfer
10 months ago
after extensive search through online forums. i have come to the conclusion that roku is just a greedy, incompetent, failure of a company. we sit here today in ruin with no remedy to there disastrous software update that has caused total destruction of what once was. i ask any and all to express these concerns with as much urgency possible to thee. raise he11 and do not surrender to the lies that is our fault. we are obligated to a fix with compensation. we demand answers!!!!!!!
- SteveSmith1
  Newbie
  10 months ago
  Yep. The app doesn't work anymore. All 3 of my cameras just say "offline." Tech support tells me to do the same thing over and over again with no results. It's the app. They should let us go back to an earlier version. Everything worked great before. I've tried everything. Same thing. All cameras are "offline."
jschonauer
Binge Watcher
10 months ago
Currently having the same issues!!!
Nebi042
Newbie
10 months ago
One camera has this firmware and doesn't work as well as 3.0.2.8391. Can it be reverted back to this firmware?
- reptem1970
  Roku Guru
  10 months ago
  We are all waiting and hoping for a resolution. This new app update and camera update has broken all of the indoor and outdoor cameras.
  - zrussell97
    Reel Rookie
    10 months ago
    I agree, After i seen my cameras updating I cant connect to none of them and i cant even check the sd card or even formate them. Im no longer getting any notifications of anyone now walking by the cameras so Im guess its not saving the data to the cloud which is a very great suit waiting to happen so they need to fix this update or revert back to the old one.
- BadCameraJunk
  Newbie
  10 months ago
  I'm having the same issue as most on here. Constantly having to remove device and reconnect. Frustrating as the reason to have a camera is for security, but it's worthless if it doesn't work. Outdoor wired camera.