Forum Discussion

10000030457's avatar
10000030457
Reel Rookie
3 months ago

Re: Subscription needed for image events

Just a heads up for anyone confused about why your Roku smart camera stopped showing motion events or snapshots — it’s not a bug. As of July 16, 2025, Roku quietly removed the ability to see motion-triggered images or recordings unless you pay for a subscription.

I confirmed this with Roku support. They said the feature was removed because “still images were underutilized” and that now you need a Roku Smart Home Subscription to see events. There was no warning, no email, no notification — it just stopped working.

You’ll still get motion alerts, but now they don’t include any image or video unless you’re paying monthly. That kind of defeats the purpose of a security camera.

What changed:

Motion events no longer save images or recordings

Notifications still come through, but there’s nothing to see

Roku support says this is intentional and permanent

I used to rely on those snapshots to check what triggered alerts — now it just says “motion detected” with no info unless I’m watching live. I’ve already filed a complaint with the BBB, and I encourage others to do the same.

If you live in California, Washington, or NY, you may also want to contact your state a general’s office — they tend to take consumer protection issues more seriously.

13 Replies

  • kimmy_anita's avatar
    kimmy_anita
    Channel Surfer
    3 months ago

    I can tell you one thing I will never buy any products that have to do with Roku again. There was no heads up no nothing. When I bought my cameras I was under the impression of what I was buying was permanent. Definitely going to do a consumer protection issue on it . If anything they should at least leave the still photos for the people that have had these cameras before they took it off.

    • Bizzy's avatar
      Bizzy
      Channel Surfer
      2 months ago

      Since the cameras are worthless for immediate identification of anything that triggers them, I've inserted an SD card into each. I can't catch anyone in the act which is infuriating however, I will have them on the card if I notice anything suspect. I've also decided to go with Tactacam Gen X 2.0 cameras while I can still find them at Walmart. They work off of either AT&T or Verizon networks so they're still on when the internet is down, also take SD cards and give a nice clear picture, less pixelated than Roku, day and night. Roku, you double crossed us and I'm not buying into your scam.

  • Pompey's avatar
    Pompey
    Roku Guru
    3 months ago

    Just plain predatory on the part of Roku.

  • 11115558888's avatar
    11115558888
    Newbie
    3 months ago

    Just went through a series of communications with them, can confirm it is gone, and you now need a subscription. Not Good at all.