Forum Discussion

rrobinson's avatar
rrobinson
Visitor
16 years ago

Private Channel Upload Problem <solved>

When I try to upload my package I get this message:
The website experienced an unexpected problem

in url bar: https://owner.roku.com/Error.htm?code=500&subcode=0&url=https%3a%2f%2fowner.roku.com%2fDeveloper%2fHome%2fdefault.aspx

When I run an inspect on the package everything looks good.

Any ideas?

Thanks

6 Replies

  • I would try the upload again, just to see if the problem is persistent.

    --Kevin
  • I just tried it again and received the same message.
    I had tried it two nights in a row before I posted.

    thanks
  • renojim's avatar
    renojim
    Community Streaming Expert
    I had a similar problem when I was running something that was using up a significant portion of my upload bandwidth. When I stopped it, everything was fine. Could there be some kind of timeout happening if it takes too long for the pkg to upload?

    -JT
  • Good question, Thanks for replying.

    I checked just to make sure, did a reboot and shut my virus protection off.

    I have two networks, one that has a wireless router attached and one not.
    I disconnected them one at a time and tried each independently after bypassing
    the firewalls ( they are hardware firewalls ). I'm assuming it's http upload but shut them down just to
    be sure.

    These networks are work only and no one else has access to them.
    I used Wireshark( Ethereal ) and process explorer
    to make sure there was nothing else running on my local box.

    The error happens right about a 4 count.

    I thought maybe the directory structure was too deep so I moved it to one off the root and tried.
    I read the packaging instructions again and repackaged it using the same key.
    Both with the same results.

    The sd image is 23.2KB and the hd image is 39.1KB, both 24bit pngs.
    The pkg file is 288KB.
    This shouldn't take more than about a 4-5 count to upload

    I have no spaces in the paths or filenames.

    Seems like it has to be something on my end since no one else is having
    issues but I'm lost to what it could be.
  • That pkg file is too big.... Even large channels are under 50k.

    --Kevin
  • Thanks, it was an orignal package with poster images that are now
    being fetched from our server. I removed them and now the package is 59k
    Still didn't work...but

    We are used to tagging our Program titles with their state ex: <development>
    This seems to be what was making it choke. Removed it and it uploaded fine.

    Nice forums, great response