Firmware 7.7.0 Video Crashes
We have been having a lot of issues with our channel (CHIVE TV) crashing on many different devices at many different locations. We believe the issues have started on 07/21, and we also believe that th...
Forum Discussion
"jamesonf" wrote:
We are still crashing our devices. We got in contact with Roku Partner Success and they said they have had multiple reports with the same issue. From what it sounded like, it was crashing devices that had a serial number beginning with "5S" or "5F." They said there was a new update out, so I'm upgrading our devices from 4116 to 4119 in hopes that this will fix it.
Let me dispel some confusion - the source of "5S" or "5F" prefixes was the list of device S/N that you (Chive) provided - then you were asked if there are other kinds. It's not clear yet if there are multiple reports - yours is the only solid lead, another one may be unrelated. I don't think anybody on our side has been able to reproduce the issue, so exact steps to reproduce will be and helpful?
